Bilingual Jeopardy - Cinci

HRT Trivia

100

Define HRT

A type of request or transaction that requires additional customer verification due to the transaction’s heightened risk for potential account/customer fraud exposure.

200

Say 5 HRT OOW Question. 

(City and State Or Financial Center Name), IB Username, collateral, interest rate, Recent escrow disbursement, ABP SoF Bank org. 

300

State the HR verification process. 

Call from numb on file, OTP (email/ph) OOW Q. 

400

What happens to HRT process when the customer gives the account pwd?

Customers who correctly provide their passwords are permitted to perform High Risk transactions and do not need to go through the High-Risk Verification Process outlined below

500

Can we tell the customer that if they dont know the answer we can ask another question?

No

HRT Trivia NP

100

what is a No Plastic?

Issuing a no plastic card is the process of assisting a customer with establishing or re-establishing internet access when the customer does not have or does not want a physical card.

200

Name at least 1 of the 3 options for HRT when standard process is not available

Customer is OOF, unable to call from number on file, cannot get OTP to that number on file = VERID (upon successful VERID, complete HRT)

      Customer is OOF, unable to call from number on file, cannot get OTP to that number on file, has valid email on file, has no SSN = OTP email, complete EOOW (if both steps successful, complete HRT)

      Customer is OOF, has no SSN, no valid email or phone on file = refer to branch. The branch might be able to assist as in this scenario it is too risky to perform any HRT maintenance over the phone with the CCC. 

300

Name 3 scenarios when a NP can be created.

• Loan-only customers who do not have access to their loan documents or are unable to complete their registration using the first time login process.
• The customer has reported the only card(s) that is used to access their account online as lost, stolen or part of a compromise AND the customer has an immediate and legitimate need to access their accounts online.
• Customer does not want a physical card (ATM or debit card) and has no other way to log in without a no-plastic.

400

Name one requirement needed to tell the customer after creating a NP.

• Employees are required to provide the customer both options; either use the full no-plastic card number or their Social Security Number.

500

Name at least 1 of the 3 alternatives to a No-Plastic. 

• Loan-only customers can gain first-time access to internet banking through the Register option on 53.com if the customer has their loan documents.
• Deposit customers can acquire an ATM or debit card to use to log in for the first time.
• Some Flexline (also known as HELOC) customers can acquire a flexcard to use to log in for the first time.

Cincinateños

100

Who is always bringing donuts?

Paulina

200

Who is most tenured agent

Gabo

300

Who has the most skills? (not including sup or TL)

Gabo, Lewis and Paulina

400

Who drinks the most energy drinks?

Kymmaria

500

What day was Lucia born? (Double points)

Jan 14th 2023

Random Trivia

100

What's better, Tamales or Pupusas? There is only one correct answer.

Both

200

What is the name of the song that goes "Asereje-Ja-Deje"

The Ketchup song

300

What is the name of the first-ever Afro-Latina to be on the U.S. quarter?

Celia Cruz

400

This Latin@ artist was the first to have their full Spanish album nominated for a grammy. (triple points)

Bad Bunny (his album got nominated in 2022)

500

This artist recently made history by breaking a record on the amount of grammy's they have won.(Bonus points if you know the exact number)

Beyonce! (32)