Refunds
This is one of two places to check if and how much a refund is ?
What is Transaction Summary or Billing Summary
An Insured has how much time to make a payment to reinstate?
What is 20 days
If the bill is due on May 1st, how many days before was the invoice generated?
What is 21 days
Insured is upset because the new roof on house lowered premium and he told the mortgagee to expect a refund.
What is refund was sent to NI
How much is the monthly eft invoices?
If the insured is on eft 6 there is a premium reduction, what will happen to the savings?
What is spread over remaining balance
When can the payment date change be made?
What is meant by the term, on the street?
What is when the invoice is generated?
Insured is upset that refund hasn't come in and mentions his bank account was shut down to fraud.
What is account was closed.
If ni's policy is monthly and they want to pay ahead, can they and will it eliminate future months?
What is, yes but only reduces future payments.
If the mortgage company overpays on a link home policy, where is the refund sent?
What is the NI.
What are 3 payment options an agent can choose from in a MI link auto policy?
What is EFT1, EFT6 Db 6, or EFT 12
What is before the invoice generates
Insured calls upset because she was told she would have a refund due to an auto removal. She still has a balance and 3 payments left.
What is refund was spread out over remaining payments.
If insured calls to say the upcoming payment won't go through, when should the replacement payment be made?
What is once payment is rejected
If insured is on monthly payments but then decides to pif, when is the time frame to do it for the discount?
What is one week after renewal
If insured is on paperless, how should the insured expect payment notices to be sent?
What is online/email
Vanity Date change can be done but what is a key change regarding the payments if they're monthly?
What is payments are compressed or changed from 6 to 5.
Insured calls upset because he thought he was on auto pay but you see an unresolved contingency, what is the likely issue?
What is didn't sign EFT document
If there's a fee incurred due to an agent error, who needs to give permission to ask for the removal?
What is a Supervisor
If insureds auto policy is 1,200, what is the monthly payment?
What is the only way that late fees can be reversed?
What is agent error?
If the home policy is Mor1, who is the invoice sent to?
What is the mortgagee
Auto policy renewed on May 5th and he cancelled on May 10th and is mad he got an invoice for a balance owed.
What is ni owes for 5 days of insurance.
Insured with a PKG policy is upset because he's on auto pay and payments for the auto haven't come out. At the same time, received notice of cancellation due to owing money on the home portion. What likely went wrong?
What is mortgagee paid on the auto portion