Billing tabs
What is the first step in handling high bill calls?
Analyze
True or false, Business Partners have an option to choose an alternate electricity supplier?
True
What it means TPS?
Third party supplier
If bp wants to get enroll in TPS, who needs to contact the supplier?
Customer/Business Partner
BP Sara is calling us regarding her high bill, please mention 2 tabs you will review in order to identify the reason why the bill is high?
Account history, Billing tab, review bill, opower.
You need to analyze a high bill. On which flyout menu item can you see Bill Period/Consumption, Billing days/Average Daily usage and Average temperature/Season?
High bill tab
true
What is the name of the tool where you can PING and read AMI meters?
UIQ
On a contract account that has a third party supplier, who is going to supply the electricity?
third party supplier or supplier
Jason, a CSR, is talking to BP Beth Small. She is looking at her bill and wants to know what the term Generation means. Jason advised the BP that generation refers to…
The production of electricity
On which tab will you find the fly out for high bill?
Billing
Which PHI jurisdictions have a POR policy?
Ace, delmarva and Pepco
What is the name of the tool that provides Home Energy Reports with personalized energy use information and energy efficiency tips?
Opower
PHI
James Person called to requests help in deciding between two third party suppliers for his account. CSR Beth can assist by doing what?
Providing the BP with assistance in finding supplier contact information
Which tab shows bill details such as number of billing days and type of meter reading?
Billing
If the third party supplier has not prepared the current charges prior to PHI sending the current invoice the TPS
Current monthly charges will not display on the invoice and Charges will appear on the next invoice
Please mention 3 tabs or information you can find in billing tab
Bill date, amount, invoice no., billing days, billing period, contract/service, rate, meter reading, mr type, consumption, average temperature
It refers to the delivery of electricity to BPs through local wires, transformers, and other equipment.
Distribution
April, a BP, called because she is upset that her current bill is twice as much as it was the previous month. CSR John, analyzed her contract account and ruled out past due balance and incorrect meter read. In order to assist further, John felt that he needed to prove the BP about usage. Which are appropriate questions he can ask?
• Are there any new (or Faulty) appliances in the home?
• What temperature do you have the thermostat set to?
• Do you have a programmable thermostat?
Which one is the tab and the flyout you need to click in order to calculate a Security deposit?
Biling, flyout security deposit
When the action to drop a Supplier/Provider is going to happen?
PHI received a new enrollment for an account currently being served by a supplier/Provider
The account final bills in CM
he business partner rescinds an enrollment
he business partner contacts a PHI CSR to drop their Supplier/Provider
What is retail choice?
Retail Choice allows business partners to purchase their generation supply from a supplier while using the distribution system of the local utility.
Which statements best describe providing “Default service” to all Business Partners?
Standard offer service
BP, Timothy Smith, called about the Third party supplier he has on his contract account. CSR Joe, confirmed that Reliant Energy Northeast, LLC is the name of the supplier currently showing on the account. The BP advises CSR Joe that he is in the process of dropping Reliant Energy and switching to Horizon and wants to know if that is showing in our system. Where would CSR Joe Look to confirm this information?
Drop supplier tab