State of Regulations
In Ohio, what form do agencies use to reimburse food stamps for food lost due to an outage?
Outage Verification Form
What system stores bills and letters ?
OnDemand
What is this rate in cents?
0.16140000
16.14 cents/KWH
In November, the customer's meter reading was estimated. In December the customer received a high bill. Why is the bill abnormally high?
The read taken in November was too low.
What is the call code for Smart Meters?
SMO
In New Jersey, if a customer is late while on an installment plan, what happens?
The installment plan deactivates and everything the customer owes becomes due.
What system do we use to view checks?
Nexen
If a supplier is pending and customer wants to cancel the pending supplier, what can we do?
Rescind
Call code : RAS
Customer is on PIPL
Customer's previous bill of $140.00 was due on January 5th. On January 12th customer received a bill for $280.00 due on February 3rd, but customer paid $140.00 on January 12th. Why is the bill still $280.00? What does the customer actually owe?
The bill is $280.00 because it was created before customer paid $140.00.
The customer owes $140.00 due 02/03
If a smart meter has already been installed and customer wants it removed, what must be done first?
Customer must pay the fee plus whatever their account balance is.
At the 8th month
What houses all of FE's policies and procedures?
Cnet
PA Power Switch
Transfer to Mip/Mop
If a customer just had a smart meter installed, why are we not getting over the air readings?
Communication chip has not been enabled yet.
In PA when Does an Inquiry become a dispute?
The company’s response is sent after three business days. Or A check reading, or meter test is created. Or The customer requests FirstEnergy findings in writing.
What system do we use to take payments and enroll Autopay?
ACI
What's the law that allows communities – such as townships, cities, and counties to form a buying group on behalf of their citizens
Government Aggregation
How do we view the Meter installation date?
Flyover text next to meter number
If a customer wants to be refunded for credit balance of $759.27, how do we process refund?
Send a Telememo and let the customer know that their refund will be in review.
What is the name of the utility commission in WV?
West Virginia Public Service Commission
What system is used to view the status of notifications?
OMS DASHBOARD
What call code is used to Restrict/Release customer information to suppliers?
CDEG
Change Dereg Status
If customer wants to know why their bill is so high and account says NET METERING, why is it high?
We don't know
Transfer to GS Billing
Customer has a credit of $224.83 that they want refunded to them. What do we do?
Confirm mailing address
Mark for outgoing check payment in OAB