Payment Types
Customers can make a one-time payment on amfam.com without registering for My Account, using a checking/savings account or debit/credit card.
What is Pay Now?
This system applies payments to policy premiums, handles excess/additional money, and tracks the paid status of policies—but agents don’t have direct access to it
What is Billing Center?
This statement is typically sent about 25–28 days before its due date to accommodate holidays and weekends.
What is the Regular Billing Statement?
A posted payment for an incorrect amount is categorized as this type of error.
What is an encoding error?
The system where all schedule edits must be documented with the requestor and reason
What is Relate?
This automated phone system lets customers make payments from a checking/savings account or debit/credit card by calling 1-866-424-8002.
What is Pay By Phone?
After BillingCenter opens, this appears on the left-hand side and is used to get to individual screens like Summary, History, and Payments.
What is the navigation bar?
This letter is sent 2 days after the Regular Billing Statement due date if the minimum amount due wasn’t received by the due date.
What is the Cancellation Letter?
This database assists in researching images of past checks.
What is TPS?
This is why billed months cannot be increased beyond the original billed amount.
What are legal issues?
This method uses a check scanner to convert a paper check into an electronic payment
What is Check Debit?
This BillingCenter screen lets you manually change billing name/address details (when Relate isn’t working), and also supports editing statement language and accountholder order.
What is Maintain Contacts?
This fee is charged immediately when the billing statement is generated when the customer pays less than the account balance (within a $10 tolerance), and it’s not charged for MyAccount (electronic/online billing), AFT, or pay-in-full customers.
What is Administration Fee?
A payment issue where money posts to an account but is later refunded in error.
What is misapplied money?
All schedule changes are reflected in (blank) time but do not appear on billing statements
What is real time?
Agents set this up to automatically deduct premiums from a customer’s checking or savings account on a monthly or full-pay basis
What is AFT?
In the Payments screen, this Actions option moves an entire payment to a different billing account by entering the destination account number.
What is Move?
Sent after a policy cancels when the remaining amount due is greater than the tolerance for sending a billing statement
What is Notice of Remaining Balance?
You can use this screen to search for the details of debit credit payments.
Universal View Payment
This type of change impacts all months on the policy's schedule
What is a credit?
If cash is the only way a customer can pay during an office closure, they can buy one of these and mail it to the processing center.
This screen is used to view billing account activity (like letters, fees, cancels/lapses, payments, invoices) and can be filtered by All, Disbursement, Invoice, or Payment.
What is Billing History?
This state sends out its cancel letters 8 days after the due date.
What is Arizona?
One of the two allowed reasons an ACH payment can be returned after five business days.
Duplicate payment or pulled from the wrong account
Billing schedule changes are only allowed for policies billed directly to this party and cannot be changed for policies billed to a Third-Party Interest.
Who is the insured or customer?