Customer Care
This area is where you would go to set up EFT.
What is the Billing and Payments Tab>Manage Payment Methods?
This area of @Your.Service allows us to see agents specific emails and access to @Your.Service.
What is Email Profile?
This fee assesses every time an invoice is issued.
What is an Installment Fee?
This tab can help us see payment totals per policy.
What is the Policy Term Register?
This is the tab where you would find the agency phone number and name.
What is the Insured Info Tab.
This are is where a user can set up paperless billing.
Where is Manage my Profile (Account Profile)?
Sharon Wadsworth, Rebecca Comstock, and Sue Scialdone assist on detailed questions to these statements in @Your.Service.
What are agency bill/direct bill commission statements?
This fee is assessed when a payment is not funded by a financial institution for any reason.
What is a returned payment fee?
This section can be used to remove fees when applicable.
What is the Dashboard>Write off tab?
This section will only show activity for the 1 policy.
What is the Transactions tab on the policy level?
This section is where a policyholder could obtain their ID cards, Renewal Documents, and any endorsements
What is the Policy Details tab?
What is Documents on Demand?
This fee is only eligible to be waived if the premium has been paid in full prior, and the caller wants to pay in full again.
What is the installment fee?
This hyperlink can allow us to change the installment due date for FUTURE installments only.
What is the Output Delivery Method or the Payment Method Link?
This tab is where you would update the Payment Plan.
What is the Policy Info tab?
This payment service is only acceptable for a user registered, and can allow users to pay with ANY method.
What is PayPal?
This section allows you to look at account transaction history, and make a payment.
What is the Billing tab>Billing Inquiry/Make a Payment?
When a returned payment fee is assessed this area can reverse the fee.
What is the financial institution the payment was made from?
This section allows us to view the future installments.
What is the Installment Schedule Tab?
If the account is in collections over $1500 this tab is where you would see the name of the collections agency.
What is the insured info tab?
This feature allows users to pay via phone, but without speaking to someone.
What is Text 2 Pay?
These forms can be found in @Your.Service and emailed to customerservice@uticanational.com and help customers avoid fees.
What is the EFT Authorization form?
We can waive this fee if we have not waived a prior fee within a year, a caller mentions financial hardship, and they did not pay this fee already.
What is a late fee?
This is the section where all prior communications between reps and callers will be posted for billing.
What is Notepad.
This button is where you would go back to get to the account level transactions.
What is View Account?