Show:
Merchant Response
Special Disputes
Customer Documentation
100

It's the first thing you look for when working a case at any phase.

Merchant credit

100

True or False:  When working special disputes, you do not need to review for a merchant credit.

False

100

The 3 ways customers can send their documents.

Discover.com, Fax/Mail

200

The letters DNR stand for what?

Does not recognize.

200

The reason code for this special dispute is IN.

Invalid number

300

True or False: International cases can be charged back for Quality.

False

300

The letter number for merchant refund in the Arbitration phase.

100219

400

The order of the lifecycle of a case is what?

Ticket Retrieval Request, Chargeback, Representment, Pre-Arbitration, Arbitration

400

True or False: Disputes opened on a credit resolved in the Customer favor will result in an additional credit to the account.

False:  It will result in a "debit" to remove the credit from the account.

500

Customer name and Billing Address do not match. What is your next step?

Complete an outbound call.  If no answer, 

  • Send to Orion Billing Letter Request queue to print Orion letter 100618-Unrecognized information; Dispute response validation, along with the merchant response and mail it to the customer.
500

What do the letters CBO stand for?

Credit Bust Out