Week 1
What system does Billing use to complete case work?
Dynamics
What invoice delivery options does LinkedIn offer?
Email and Portal (if approved)
What needs to be attached to the case before we can expedite an invoice?
The approved blurb from the client
Name on circumstance that we can offer One Time Pay?
Technical Issue
Ship to
Who is the Lead in APAC?
Neha
What team creates Credit Memos?
Billing Support
How do you update the amount due on an invoice?
Reprint the invoice after the payment is applied.
What is the name of the credit card system we use to use?
Denaro/CsTool
What needs to happen before you can process a billing period/frequency change?
Client needs to submit a change order form
What is the go link for the Billing Support Training page?
go/billingtraining
Whose approval do you need in order to make a contact change?
The Customer
Where can you find details on a completed swap?
On the opportunity or cases tab
What teams can offer one time pay?
Billing Support, Cash Apps and Receivables
If the client's contract is over $25k what billing options do they have for their contract?
Annual upfront CC or ACH/WIRE, Quarterly CC
The OTC in the OTC Partner Model stands for what?
Will LinkedIn create purchase orders for clients?
No
Where can the client find a copy of their billing schedule?
2nd page of their invoice
What system do we use to resend a wallet invite?
CSP (Customer Support Portal)
In what circumstance can you change an invoice date?
Tax law in the clients jurisdiction
What team handes pre closed/won contract updates?
Deal Desk
Why do we push back on vendor forms?
LinkedIn has their T&C's the client agrees to at the time of signing the contract.
Who needs to approval manual vat changes?
A Senior/Lead/Manager
Name the landing page the client uses to manage their Credit Cards?
Account Center
What does LSEP/TESP/SSEP contracts have that other contracts don't?
Multi year billing lines