System & Sites
This website has useful sections like "Pay My Bill and Reading my Bill"
What is Copperpoint.com?
Information about the company, regions, brand templates, access to resources, departments, documents and systems can all be found here.
What is OnPoint?
Invoice status in BillingCenter that indicates the bill date of the invoice has not occurred yet.
What is Planned?
This document contains links to commonly used sites and applications and will be useful to keep open in your first few months.
What is the Billing System & Product Reference Guide?
The company was founded as the State Compensation Fund for this State, in this year.
What is Arizona, 1925.
Billing Center, Policy Center and Claim Center
What are the three Core Applications of Guidewire?
Accesses from Citrix, click on the Puppy Dog to Access this.
What is Retriever?
The process by which an insurer puts back into force an insurance policy that has been terminated.
What is Reinstatement?
Works with stakeholders to assess the impact, analyzes the cost/benefit and the risk of change, and assists in prioritizing changes, service requests, and projects in line with the department and organization’s goals and road map.
What is an Essential Duty/Responsibility of a Billing Product & System Analyst
An insured wishing to have multiple billing contacts or multiple due dates for many locations would be a good candidate for this.
What are Invoice Streams?
Nicknamed PE and CE, these online Portals are useful tools for internal and external customers.
What is CustomerEngage and ProducerEngage?
Details about a policies current and historical Audit events can be found here.
What is Nexus Management System?
This National Council is an US insurance rating and data collection bureau specializing in workers' compensation.
What is NCCI?
User Story, Enhancement, Script/Query Email Templates are used for this.
What is creating a JIRA Ticket?
A document that records the history of claims made against a commercial insurance policy.
What is a Loss Run/History?
The software product used for bug tracking, issue tracking and agile project management
What is Jira?
A centralized and common view of the transformed data from multiple applications and databases.
What is the Enterprise Data Warehouse (EDW)?
A policy number containing WW or WA would represent this.
What is Assigned Risk Alaska (WW) and Assigned Risk Washington (WA)
This will be useful in determining what the activity being assigned to you means and what you need to do to complete it.
What is the Work Activities in BC & PC QRG
This can be added or removed to meet the unique needs of a business, allowing customized coverage for policy holders.
Hint: Standard & Non- Standard, Voluntary & Mandatory
What are Endorsements?
CopperPoint's time-keeping system for project and non-project application support work.
What is eHour?
This is a suite of various applications that used to provide service management, operations management, and security solutions for enterprises worldwide. You can find Service Desk Plus here.
What is ManageEngine?
Our Regions are commonly referred to by these acronyms.
What are:
AK & PNW Alaska & Pacific Northwest Region
SW Southwest Region
CAL California Region (CAL, CAMS)
Elicits, identifies, and documents written business requirements and ___ ___ ___ criteria for department service requests and projects and collaborates with other business area BAs to assist in doing the same for product or large strategic initiatives.
What is User Acceptance Testing?
This Department is responsible for onboarding, training and quality of the Enterprise Service Center, with a goal of decreasing time to proficiency, improving employee engagement and increasing productivity.
What is Ops Training and Quality !!!