Insurance Verification
Insurance Verification
Zendesk/Billing Support
Claims
Fun Facts
100

What are the codes for an electric breast pump and milk storage bags?

What is E0603 and A4287?

100

What are the steps when an order applies to the patient's deductible?

What is email pt, add note in niko (Billing Email patient), tag emailed -for deductible, and linking the ZD ticket?

100

For how long each day should we work our Zendesk tickets?

What is 1 hour?

100

What is it called when a claim doesn't go through the clearinghouse after submitted?

What is a rejection?

100

How many huddles do we have a week?

Billing- 2

MRR- 3

200

What insurance(s) requires a DBN?

What is Tricare East and West?

200

What is the title of the spreadsheet(s) that have the number of each insurance company?

What is Billing Worksheet?

200

What tag is added to ensure a 2nd reach out if the pt doesn't respond in 2 weeks?

What is blh_boomerang or boomerang?

200

What does benefit max reached mean for a breast pump claim?

What is this means that another claim was paid to a different provider for a breast pump 

200

BONUS* this will be last

share a fun fact

300

What insurance(s) don't get canceled when a portal shows milk bags aren't covered?

What is UHC and Cigna?

300

If a male order is placed and insurance say "1 pump is covered per pregnancy" what do you do?

What is cancel order?

300

If an order needs a Final Api check and the insurance is active, what are the next steps?

What is add skip preship verification tag, and change status to in progress?

300

What is the denial reason when a claim denies that the pt has a primary insurance?

What is CO-22 Coordination of benefits?

300

What state does Daniela live in?

What is California?

400

What is Babylist NPI number?

What is 1538663109?

400

What states require preauthorization through Care Centrix?

What is Florida and New Jersey?

400

What are the 3 reasons to put an order to be canceled in the billing chat?

What are new order, insurance change, and customer requested?

400

How many days after a pt due date can they order replacement parts?

*trick question- They can't order parts until their previous claim is paid.

400

What are the places where our teammates live?

What is South Africa, Mexico, Philippines, and States?

500

Name 1 insurance we use for each Babylist, Medequip, and Orthrosource

What is BCBS, UHC, UMR, Cigna, Aetna?

500

If a pt lives in South Carolina, can they order a breast pump?

What is No?

500

What are the 2 main things needed for a valid prescription?

What is a matching first name and date of birth?

500

When calling for the status of the claim what 2 things are needed after verifying the pt?

What is date of service and billed amount?

500

What zodiac sign is the most on our team?

What is Aquarius?