Tech
What is the tech support chain of command? (clue: there are 4)
Manager -> Area Manager -> Tech Mgmt slack -> Erika
If the power goes out - do you get to send everyone home? Who do you inform right away?
No. Inform Area Manager.
What do you do if a Squad Member cuts their finger?
Make sure they clean it, put a bandaid on, and put a plastic glove on
Are Squad Lead's allowed to make any edits to the forecast binder?
No
Where are the food handler certificates located? What binder do you look in if you can't find them?
On the one drive app on the office computer. SOS binder.
What is the first thing you do if the internet is down?
inform your crew to tell customers we can only accept cash - while you restart the sonic wall. Comp the cars or customers that were already in line.
What is the FIRST thing you do if there is a fire?
Evacuate the store immediately
What do you do if you can't make it to the bank? Why is it important that you go to the bank everyday?
1. Inform your manager and come up with a plan to get the deposit to the bank?
2. Reduce risk of theft and robbery
What do you do if a flavor is supposed to go up and it is not in the walk-in?
Call GM right away. Check the freezer and defrost if product is in there, put up any leftover product or powder while product is defrosting.
Where are your stores licenses located?
On the wall in the FOH
What do you do if the credit card reader or loyalty scanner is down?
unplug it and plug back in
No - cooperate and give them what they ask for
What should you do if you receive a scam call? (someone calling pretending to be a vendor or corporate asking for money)
What do you do if a flavor is supposed to go up and you don't know how to make it?
How often are you supposed to change out santizer buckets?
every 2 hours
What do you do if the menu boards go down?
Power the tv off the labeled remote for 30 seconds and turn back on
Where can you find the store security patrol phone numbers?
Front page of the SOS binder
When does an injury report form need to be filled out?
When anyone on our property injures themselves. Customer, employee, vendor, etc.
Why is it important to match the flavors with the correct name when updating flavors? For example: you received "peanut butter gold" instead of our usual "peanut butter", but you still call it peanut butter dream?
So our customers can receive what they expect it to be and not assume we changed the recipe and its not the same anymore
What can never be left in the ice machine?
Ice scoop or anything else! Including water cups!
What do you do if the headset aren't working?
Restart the drive-thru system
Empathize with them and direct them to call the corporate office to rectify the situation
Why should you always drop your 20's?
To remain unattractive to potential robbers
What do you do if you run out of a flavor early?
Call GM - they will help come up with a plan. It might be to use leftover product or use powder product. The key is to put up good flavors together if possible.
Why is it important to date your product?
To make sure you have no expired product and to help you follow the FIFO method (first in- first out)