B
ECIR STANDS FOR
WHAT IS EMPATHIZE, CLARIFY, ISOLATE AND RESPOND
WHAT IS 30+DIV+9099999?
COMMERCIAL CUSTOMER IS TAX EXEMPT.
WHAT IS SEND TO FIELD SALES.
COMMERCIAL CUSTOMER HAS COW MANURE TO DISPOSE OF.
WHAT IS SEND TO FIELD SALES?
MIDATLANTIC IS ALSO WHAT POD
WHAT IS 08
DO YOU CREATE A CASE TO REINSTATE A COMMERCIAL ACCOUNT?
WHAT IS NO.
WHAT IS ADVISING WE ONLY TAKE DEBIT/CREDIT CARDS FOR PREPAYMENT.
3 TONS EQUALS
6000 POUNDS (2000x3)
THERE ARE ___ STAGES TO AN OPPORTUNITY.
WHAT IS 5?
CUST SIGNS CSA WITH HIS FULL NAME BUT TYPES IN HIS INITIALS, NOW WHAT?
WHAT IS ADVISE THE SIGNATURE IS NOT VALID
WHY WOULD A CUST HAVE A CONTAMINATION CHARGE
WHAT IS WRONG ITEM IN RECYCLING CONTAINER.
ADHERENCE GOAL
WHAT IS 95%
RESIDENTIAL CUSTOMER WANTS TO MOVE HIS FRIDAY SERVICE DAY TO MONDAYS, THIS IS BETTER FOR HIM.
WHAT IS RESIDENTIAL CUSTOMERS CAN NOT CHOOSE THEIR SERVICE DAY
WHY DO YOU WANT TO CANCEL? IS THERE ANYTHING I CAN DO TO CHANGE YOUR MIND?
WHAT IS THE AHT GOAL FOR YOU?
WHAT IS 7:35
I NEED TO ADD A LOCKBAR WITH NO MONTHLY FEE
WHAT IS EXCHANGE? WHAT IS A SERVICE CASE?
THE MINIMUM TIME FOR A SEASONAL HOLD
WHAT IS 30 DAYS?
THE CUST SAYS THE QUOTE IS TOO HIGH, YOU TRY TO NEG AND THEY STILL SAY NO. WHAT DO YOU DO NEXT?
CUST CALLS IN AND ASKS HOW MUCH A RO IS. YOU SEE ON KMT A PREPAYMENT IS $750 FOR THIS OM AREA, CAN YOU TELL THEM THAT?
WHAT IS NO, I MUST DO A QUOTE FIRST.
COLLECTED PREPAYMENT, SIGNED SIGNATURE NOW WHAT?
WHAT IS ATTACH THE SIGNED DOC TO THE OPP AND THEN GO TO QUOTE TO FINALIZE.
NEW OWNER IS TAKING OVER A MUNI ACCOUNT. HOW DO i PROCEED
WHAT IS CLOSE OLD OWNERS ACCOUNT AND NEW ORDERFORM?
WHAT IS THE FIRST OF THE NEXT MONTH.
THERE IS NO SOLD CASE ON THE SHELL ACCOUNT, NOW WHAT?
WHAT IS CHECK THE OPPORTUNITY?
BRAND THE CALL
WHAT IS, THANK YOU FOR CALLING REPUBLIC SERVICES, THIS IS ___HOW MAY I HELP YOU?
ACCURACY GOAL?
WHAT IS 95%