Serving Standards
What are the 3 fun facts about Birra we mention during our first time greet?
Birra is a from scratch kitchen, has the longest ice rail in the US, and we are team work oriented
How long should it take to greet your table?
30 seconds
How many starters does Birra have?
10
You pass a table that is not in your section with no bev naps in front of them. What should you do?
Team greet
What is our "house" red & white wine?
Coastal vines (cab & pinot grigio)
What are the 3 most important secret shop points for serving?
3 fun facts about Birra, thanking the guest by last name, and featuring
How many minutes should it take to deliver non-alcoholic AND alcoholic beverages?
Non-alcoholic: 2 minutes
Alcoholic: 4 minutes
Which of our starters are already gluten free?
None of them!
The phone is ringing, but the host and bartender are occupied. How do you answer the phone?
"Thank you for calling Birra Birra, this is.."
When a guest orders a martini, what TWO questions do you ask them?
1. vodka or gin?
2. dry or dirty?
What are the four P's when serving?
Pre-bussing, plates, pie racks, and purpose
How long does one of our deep dish pizzas take to cook?
15-20 minutes
What adds the spice to our Bolognese?
Galimaro sauce
If there is someone in front of you when you reach the dish pit, what do you say?
Drop & Go
What gluten free beer do we offer?
Seltzers
What are the 7 steps of service - IN ORDER?
Greet, weave, dish, POS, sidework, section needs, hot food/cold drinks
How many minutes should pass after dropping off entrees before you quality check your guest?
2 minutes
Which of our ice creams are NOT gluten free?
Cookies & cream, cookie dough, cookie monster, and rocky road
What is the proper way to ask a fellow server for help?
"Do you have a moment? What can I do for you..."
Name TWO of each liquor we carry.
(Vodka, gin, tequila, rum, whiskey, bourbon, scotch)
Name all 10 core values
Deliver true & sincere hospitality
Respect those around you
Communicate & build open relationships
Challenge the status quo
Create fun
Be adventurous & creative
Refuse negativity
Embrace change
Be passionate & determined
Be humble
How often should the restrooms be checked?
every 30 minutes
Build the entire Steve's Farmhouse salad
House salad mix with 3 meats: salami, pepperoni , and black forest ham . Mixed with black olives, cucumbers, sliced cherry tomatoes, red onions and carrots. Tossed in our homemade Italian vinaigrette dressing with croutons. Topped with Feta cheese
You are weaving the floor and it appears there are no dirty dishes to pick up. What should you do?
Weave the bar top
What is our happy hour? (Hint: 6 total answers)
$2 off starters/draft beer
$6 house red & white
$6 well cocktails & peachy freeze
$6 red & white sangria
$5 off pitchers
$10 flights