BITS JEOPARDY

ServiceNow

100

A user receives this when an incident is assigned to someone

An email stating who has their ticket

200

This stops the response time SLA clock of an incident

What is assigning the ticket to someone. The Response time SLA restarts in each assignment group. However we only report on the first response SLA metric.

300

These are the 3 main Metrics used to gauge our team's performance

Average Time to Close, SLA adherence, Surveys

400

This is the Resolution SLA of a Low priority incident

7 business days

500

This denotes a VIP

The VIP Icon next the task contact

General Processes

100

This is our password length requirement

10 characters

200

Per our policy, this is the minimum number of days worth of backups we must retain.

14 days

300

This protects the data on the laptop if it were to be stolen or lost

Bitlocker and FileVault (Macs)

400

This document is to followed in the event a device is lost or stolen

Lost or Stolen SOP

500

This OU will create an Azure, and Okta account for Contractors

//Enterprise Users/Vendor/Contractors 

Applications

100

This is our Corporate ERP Standard

AX. Partially D365 in EU.

200

This is our Corporate QMS Standard

Smartsolve

300

This is our Corporate LIMS Standard

LabVantage

400

What MMC tool can you use to see what GPO have set which policies?

RSOP (Resultant Set of Policies)

500

Every IT Operations person can use this tool to check if a message has been blocked in O365

Powershell and/or Message Trace

Patching and Maintenance

100

This group of workstations receives patches before the masses

Pilot

200

This is used to deploy 3rd party patches such as Adobe, Chrome, etc.

PatchMyPC

300

These Calendars dictate our patching and freeze schedules

The Freeze Calendar:

https://rdsystemsinc.sharepoint.com/:x:/s/DigitalSolutions/EbY2dK50_vhHj0SUfJU034kBaLph-EyJJbQNpmFV8okzQw?e=SSpslf

400

This OU receives a patching schedule specific to instruments

Enterprise Computers\Instruments

500

This task runs on peoples machines to help improve client health

SCCM Client Health

Security

100

This is our non-microsoft email security solution

Abnormal

200

This is our SIEM solution

Splunk

300

This group allows people to access email while traveling to certain countries

Geo_Exclusions

400

These 2 main locations are where our Bitlocker recovery keys are possibly stored

Active Directory, SCCM Report. Also in MBAM Console and possibly AAD:

500

This is the mandatory company we use to destroy and recycle our HDDs and ewaste

OceanTech. Any Bio-Techne IT equipment MUST be recycled with OceanTech