Analyze This
You have a missed mention, and the mention checker is giving you an error message when you try to determine if the article matches the alert. The next thing you should do is this
Open the article to check it manually
These two features will be officially removed on January 31st.
Publish + Respond
A customer is complaining about not receiving social media data. Their query is:
Nike AND source_country: US
What is the most likely problem?
They need to include OR -has: source_country
These five sources have been removed for new customers, whose deals closed after December 30th, 2025.
Pinterest, TikTok, Youtube, Facebook Keyword Crawling, Instagram Keyword Crawling
A legacy Pro Plus customer finds their current subscription too expensive. We can offer them this plan…
The Yearly Pro Plan
If a client asks for a Pro Forma invoice, we cannot generate it, but we can offer one of these two options.
Wait until the invoice is automatically generated on their renewal date, or create a quote for a subscription change (by escalating to Valerie)
A customer claims they are not receiving any historical data in their new alert. To find out if historical data was actually activated, I can check here
In the alerts section of admin, by clicking on the alert ID and going to “fetch history”
The product team is looking to build a replacement for this social media source by the end of March, previously covered by Hellometrics
Facebook keyword crawling
A client’s plan has churned, and they want to reactivate. It’s been more than 90 days since they churned. We should do this:
Send them to sales as a new deal
New customers may not be able to keyword crawl FB or IG, but that doesn’t mean they can’t get any data from those sources. They can still crawl these:
FB or IG monitored social pages (specific URLs)