Apple History
This famous Apple slogan celebrated innovators and creatives.
What is 'Think Different?'
This in-store experience area focuses on hands-on learning and creativity sessions.
What is Today at Apple?
Which Sandwich-loving member of our team abandoned poor Arturo and Damaris to join the bar as Lead Genius?
Who is Reggie? (Good luck!)
If you cannot identify a Live Account Team Member on the floor, who should you partner up with to help you create the account?
Who are Leads, Pros, or the Business team?
This newer budget-friendly iPhone introduced in 2026 includes MagSafe for the first time in its line.
What is the iPhone 17e?
What year did Apple announce that it is ceasing production of the iPod?
What is 2022?
List the five services Apple offers a free 3-month trial on
- Apple Music
- Apple TV
- Apple Fitness+
- Apple News
- Apple Arcade
Which Product Zone Specialist currently leads the store in Business Intros?
- Who is Adrian D?
Name a type of customer that we are unable to create an account for?
- Reseller
- International customer
This key Apple silicon advantage allows CPU and GPU to share the same memory pool.
What is Unified Memory?
Where and when was Apple’s very first store established. (Need the year, city, and date)
2001, Tyson's Corner, Virginia
This metric measures customer satisfaction through likelihood to recommend.
What is NPS (Net Promoter Score)?
List three benefits of having a business account.
- 10% off yearly AppleCare
- Access to a direct point of contact
- Apple Business Platform
- Custom Online Portal
- Exclusive Leasing & Financing options
List all the pieces of information we need to include to create a live account.
- Company Name
- Customer's Name, Email, Phone number
- Address
- Number of employees
This display technology dynamically adjusts refresh rate up to 120Hz on supported Apple devices.
What is ProMotion?
Apple was founded in 1976 by Steve Jobs, Steve Wozniak, and this third co-founder.
Who is Ronald Wayne?
List the five steps of service to Apple’s retail engagement model.
What is Approach, Probe, Present, Listen, End?
List four services offered within the new Apple Business Platform
- Built-in Device Management
- Device Enrollment
- Customized promotion (AppleAds on Maps (coming this summer), Place Cards, Branded Mail, Virtual business)
- Tap to pay on iPhone
- AppleCare+ for business
- Prioritized 24/7 access to phone support, guidance from trained Customer Success Managers, and specialized training modules
Name 7 members on the Live Account Creation Team
Check List
Apple’s proprietary chip introduced in 2020 that replaced Intel processors in Macs.
What is the M1 chip?