WORKPLACE HEALTH & SAFETY (WHS)
This type of hazard includes things like cords on the floor and broken chairs.
Tripping hazards
Email, phone calls and face-to-face chats are all examples of this type of communication
Verbal communication / formal communication
The person who buys or uses your organisation’s products or services.
Customer
This program is used to create spreadsheets, tables and formulas
Excel, Google Sheets
A written set of rules that tells employees how to behave at work
code of conduct
This document outlines how to safely complete a task, step-by-step.
Instructions/ Manual
This term describes making sure your message is polite and suitable for the audience
Appropriate language
Greeting the customer warmly and making them feel welcome is known as creating this
a positive first impression
CTRL + C and CTRL + V are shortcuts for
Copy and Paste
This document explains a business’s mission, vision and goals
Business plan
Under WHS laws, this is the person ultimately responsible for providing a safe workplace
PCBU
Using your own words to repeat what someone said and confirm understanding is known as this
Paraphrasing
When handling complaints, the first step is usually to do this before taking action
Listen to the complaint
Cloud storage solutions like OneDrive and Google Drive allow you to store files in this place
Cloud
A step-by-step description of how to complete a workplace task is known as this
Standard operating procedure
PPE stands for this phrase
Personal Protective Equipment
Active listening requires two key behaviours: listening and doing this.
Responding/ repeating what was said
A written or spoken promise about product quality is known as a customer____
guarantee or warranty
Keeping your login and password safe is part of maintaining this type of security
cybersecurity
This type of skill includes Efficiency, communication, coordination and time management within a business
Teamwork
This Act is the main law that governs health and safety in most Australian workplaces
Work health and Safety Act 2011
This communication barrier happens when someone assumes meaning without checking facts
Making assumptions
This key principle means going beyond basic expectations to satisfy the customer.
Exceeding customer expectations
This term describes organising digital files into clear folders and names
file management / Organising Files
This term describes confidential information that must not be shared without permission
Confidentiality