Contractors
Legal
True or False
Team Members
Sales
100
This document outlines what work was performed, the cost, and is required before a contractor can get paid on an insurance claim.
What is an invoice?
100
When Coverage D benefits are denied or underpaid, attorneys rely on this Black Diamond deliverable to support damages in litigation.
What is ALE Report?
100
Black Diamond will take legal action against the insured if the insurance company does not pay.
False.
We are non-recourse and will not purse legal action against the insured for unpaid invoices.
100
This is the first word Jared should say when a contractor asks, “Do you adjust claims?”
100
You’re at a conference and you meet Mike. Mike is a public adjuster focused on residential claims.
What would you say to show him how Black Diamond supports PAs in the field?
200
In Florida, this once common document that allowed contractors to step into the policyholder’s shoes was largely eliminated for property insurance claims after legislative reform in 2022.
What is an Assignment of Benefits?
200
At what point does an insurance claim go into litigation?
What is when a complaint is filed?
200
Black Diamond still has an open avenue operating in Personal Injury.
What is True.
On a case by case basis which is handled only by Mimi and Yoly.
200
What are the four main responsibilities that make up Marty’s role at Black Diamond?
What is
1. Invoice purchasing
2. Expert witness
3. Sales
4. Marketing?
200
You're at a conference and meet Jack. Jack is a contractor who works at "Mold & More", how would you present our services at Black Diamond to Jack?
=
300
This Black Diamond service allows contractors to receive payment upfront instead of waiting weeks or months for insurance reimbursement.
What is invoice purchasing?
300
When a desk adjuster disputes the reasonableness or necessity of mitigation or temporary services, this Black Diamond action is used to rebut the carrier’s payment position and support full reimbursement.
What is a formal claims rebuttal or demand letter?
300
Black Diamond offers pre-approvals for blue tarp and shrink wrap jobs.
True.
BD does provide pre-approvals for these types of jobs. This allows you to confirm in advance whether we will factor the job.
300
What is the difference between Dale's role and Suni's role?
What is Dale handling general claims collections vs. Sunil handling ALE/large loss claim collections (due to license)?
300
You come across a homeowner that currently has a fire related insurance claim. How can you assist the homeowner?
400
At Black Diamond, this housing option is often approved under ALE when a home is uninhabitable but the policyholder wants to remain onsite.
What is RV Temporary Housing?
**If they choose to not be onsite, we can provide Airbnb/hotel options that match their current lifestyle.
400
This concept is repeatedly cited in Black Diamond claims letters to explain why mitigation and temporary services must be paid.
What is the duty to mitigate damages?
400
Black Diamond is willing to purchase invoices related to roofing repairs.
False.
400
These two team members brought in highest dollar amount collected and highest invoices collected in 2025.
Who is Jared and Kelda?
Jared collected over $350,000+ and Kelda collected over 25 invoices in 2025.
400
You have received an email for this Black Diamond Service.
Who is the point of contact to handle this?
Who is Hana?
500
What six kinds of invoices does Black Diamond purchase from contractors?
**Technically can be considered 5 kinds.
What is
1. Blue tarp
2. Shrinkwrap
3. Water Mitigation
4. Mold Mitigation
5. Moisture Mapping
6. Leak Detection ?
500
These 5 consulting services are provided to Law Firms.
What is
1. Property Loss Consultation
2. ALE & Loss of Use Reports
3. Expert Witness
4. Claims Documentation/Evidence Preparation
5. Referrals to vendors, attorneys, engineers and contractors?
500
DOUBLE JEOPARDY
Black Diamond can provide ALE and Expert Witness Services to the same homeowner.
False.
This creates a conflict of interest.
500
These 4 team members handle intakes of those who are interested in Black Diamond services (Phone, email, website, etc.)
Who is Mimi, Hana, Bri, and Mikey?
In the event of a natural disaster, the entire team is responsible for intake.
500
DOUBLE JEOPARDY
What marketing fee* is there for those who refer claims to Black Diamond?
*Black Diamond does not use the word "incentive" or "referral" so it is swapped with fee.
What is..
1. If it is ALE, it is funded at $500 for the first month and $250 every month moving forward until the housing is complete.
2. Shrinkwrap/Blue tarp marketing fees are on a case by case basis depending on quality of work by receiving a cut on cents per square footage.