Pricing Updates
If you add a family member to your Bell account, how much data can you get for $55/mo.?
75 GB
What do you do if the internet goes down and debit/credit payments are not available?
Customer must use cash to complete payments. Follow steps to complete manual invoices.
If you suspect a customer has given you fake ID, should you give it back to them?
Yes -- even if it is fake ID, return it to the customer
In what order should you position wireless brands?
1. Bell
2. Virgin Plus
3. Lucky Mobile
When can you start selling future dated activations?
November 23rd
How much is a SmartPay Small Business Ultimate plan when you port in?
$85/mo.
What systems/tools are we using to ensure our store is sales-ready and presentable?
1. VMS multiple times per day
2. Checking MySource multiple times per shift
3. Printing tags via the In-Store Publisher daily before open
2. Telephone
3. SMS/text messaging
4. Social media
Name three reasons for choosing Bell
1. Best networks and services for consumers and Small Businesses
2. Latest technology and devices
3. Fastest speeds and the most reliable connections
4. Widest variety of plans and exclusive benefits for bundle customers
5. Best service options with 24/7 support
How is Bell helping newcomers to Canada?
1. Accepting physical or photocopied (with a CBSA stamp) foreign passports
2. Newcomers activating on BYOD with an MC ID can add up to 5 lines to their account
What are the top 5 categories for CE that drive traffic in Q4?
Gaming, Computers, Headphones, Wearables, Mobility Accessories
If OneView is down, what should you use?
Name 3 common robbery prevention tactics we use in store
1. High value devices/products locked in safes/cages
2. Stay on the sales floor -- always at least one team member on the floor at all times
3. Safes/cages/displays locked at all times
4. Stay vigilant! Be aware of your surroundings
5. Keep backroom door closed at all times
6. GPS tracker is charged and mixed in with for-sale devices (select stores)
Name three reasons for choosing Virgin Plus
1. Reliable products and services at an affordable price
2. Dependable technology with a good selection of devices
3. Every day deals and discounts on brands, stores, and services
4. The sweet spot in the middle for those who don't want to pay for the best
Name 4 topics you can access on the MySource Black Friday Hub landing page
1. Offers Grid
2. Targeted plans / device pricing
3. Campaigns
4. Inventory
5. Alternate devices
6. Cross-sell
7. Contingency
8. Future dated activations
9. Virgin Plus unlimited rate plans
10. Virgin Plus 5G network
11. Why Virgin Plus
12. Virgin Plus Member Mondays
Name 3 offers you can get with Bell advantages @ The Source
2. Exclusive savings on Macbooks
3. Exclusive price on Xbox Series S
4. Everyday savings up to 20%
What are two ways to find if a product has good/ultimate CE margin?
1. F10 Product look-up page
2. Product tags
How much of a financial reward could you receive for reporting attempted subscription fraud?
Up to $500
Name the three steps of the Trust Blueprint
1. Build Loyalty
2. Build Solutions
3. Build Relationships
Which of our wireless brands offer a referral program?
1. Bell Consumer
2. Bell Exclusive Partner Program
3. Virgin Plus Consumer
4. Lucky mobile
A customer is interested in a Samsung Zfold 4 but the device is no longer available in store or online, she says the new Fold 5 is a bit out of her price range. How would you overcome this objection?
1. Trade-in
2. SmartPay/DRO
3.Why Bell messaging
A customer wants an iPhone 15 but you're out of stock in-store. What do you say to the customer?
"Due to the very high demand of the desired device it may take at least XX days to ship out to you. The delay status may change, but you will receive a notification once the device ships and you will be able to track it from that point forward."
"If you prefer not to wait, I can also recommend the alternate device which has many features similar to the desired device -- it will only cost X monthly, and you will receive it sooner. Would you prefer to wait or would you like to switch to the alternate device?"
1. Explain demand and shipping restraints
2. Provide an alternate but similar device
3. Ask for the sale
What are the correct steps to take after an armed robbery has taken place?
1. Call 911 as soon as it is safe to do so
2. Contact the National Incident Centre (NIC)
3. Contact Retail Loss Prevention and submit a Retail Incident Report
A customer comes into the store and says he saw an offer for the iPhone 14 with a different carrier for $5/mo. less than Bell. How would you overcome this objection?
-Any competitive positioning about products and services, written or verbal, must be based on factual and publicly available information.
1. Use closing tools available including trade-in and SweetPay/DRO
2. Do not use disparaging or negative terms to close a sale -- instead refer to the Why Bell Messaging page on bell.ca
3. If the customer declines Bell, position the benefits of Virgin Plus
Name three valid Small Business IDs
1. CRA Business number (a.k.a. GST/HST number)
2. Nova Scotia Joint Stocks Registry ID Number
3. QST Registration Number for Quebec
4. Business Articles of Incorporation
5. Business Certificate of Incorporation
6. Business Corporate Registry Number
7. Business Farmer Identification Card
8. Business Insurance Number
9. Business International Tax Number
10. Business License Number
11. Business Master License
12. Business Municipal License
13. Business Name Registration Document
14. Business Provincial Incorporation Number
15. Business Provincial Registration Number
16. Business Real Estate Registration
17. Business Registration Number
18. Business Vendor Permit
19. PEI Joint Stocks Registry ID20. Quebec Enterprise Number (CFE/NEQ)