Product Knowledge
Provides Automatic Pumping Actions To Maintain Control and Steer To Safety During Quick Stop
What is ABS?
Doesn't Want A "Me Too" Bike, "Everybody Has Black", Wants Their Bike To Match Their Boat/Car/Etc
What is Style?
Founded In 1903, Headquartered In Milwaukee, One Of The Most Recognizable Logos In The World
What Is Harley-Davidson?
Cannot Be Responded To With "I'm Just Looking" - Builds Common Ground On Something Other Than HD Or Motorcycles
What Is A Greet?
I'll Come Back With Her, She Picks The Color, She Does The Budget, She'll Need To Co-Sign
What Is "The Wife"?
First Introduced In 2017 On Touring Models, Features Two Exhaust Valves and Two Intake Valves, Features Single Cam Design For Improved Reliability and Performance
What is a Milwaukee-Eight Engine?
"How Much Horsepower Does This Have"? Tired Of Being Left Behind By Their Buddies, Has Stage Upgrades On Their Trade
What Is Performance?
Piglet That Accompanied Ray Weishaar After Winning A Race
Who Is Fast Johnnie?
Builds Value In Specific Features, Advantages, and Benefits Relevant To Things Found During The Probe
What Is A Presentation?
They Vary Depending On Colors and Options, What About This One Called Out To You?
What Is The Price/How Much Is It? (Before Presentation)
First Introduced In 2014, Features Most Changes To Touring Models In A Single Year
What Is Project Rushmore?
"Does This Have ABS?" - Reacts To Things Like Ride Modes and RDRS Feature
What Is Safety?
In 1969 This Manufacture Of Bowling Equipment Took Over Production Of Harley-Davidson Motorcycles, Lasted Until February 1981 When Senior HD Executives Purchased It Back
What Is AMF Era?
Great Question, Follow Me.. Let Me Show You How Easy It Is!
What Is A Sit?
"I'll Sell It Privately" - "You Guys Won't Give Me Anything For It" - "I've Got So Much Invested In Accessories" Etc Etc
What Is Trade Value?
12.3-Inch Color Touch Screen Display, Embedded Navigation, RidePlanner, & WiFi System
What is Skyline OS?
Reacts To Features Such As Adjustable Suspension, Heated Hand Grips, Mentions Upgrading Seats, Etc
What Is Comfort?
First Introduced In 1999, These Models Feature Larger Displacement Engines, Paint Designs, and Additional Accessories Not Found On Mainstream Models
What Is CVO? (Custom Vehicle Operations)
Fact Finding Information Relevant To The Customer's Wants and Needs In Terms Of What Is Important To Them When It Comes To A Motorcycle/Riding In General - HINT: F.O.R.M
What Is A Probe?
"I Bank With XYZ Credit Union" - "What's HD Offering Right Now?" - "Can You Do Zero Down?" - "I Don't Think I'll Get Approved"
What Is Harley Financial/Promos/Incentives?
Features Integrated USB Port In Frame
What Is Softail Models?
Interested In A Custom Paint CVO, Asks About Stage Upgrades, Has P&A Upgrades On Trade, Wants Tour Pack Painted To Match
What Is Style & Performance?
Building Our Legend and Leading Our Industry Through Innovation, Evolution, and Emotion. Our Mission: More Than Building Machines, We Stand For The Timeless Pursuit Of Adventure. Freedom For The Soul.
What Is Harley-Davidson's Mission Statement?
Used To Help Customer Decided Between Two Models, Or Between New and Used - HINT: "Feel Of The Wheel Seals The Deal"
What Is A Demo?
Excellent Question! Follow Me, Let Me Show You How Easy It Is!
What Is The Price/How Much Is It? (After Presentation)