Host with the Most
Name the 'Golden Rule' at the host stand?
Always speak to the guest before they speak to you. You are the first and last impression of our restaurant.
What are our ticket times at lunch and dinner? What should happen when we go over that time limit?
8 for lunch, 14 for dinner. Red Line a ticket and it must be touched and ran by a manager on duty.
What are the dates of the gift card contest?
Nov 1 thru Dec 31
How many preshifts should we strive for in 1 week?
14! Daily preshift but also for every AM and PM shift, even if its just the common huddle
What is the spec on our dessert presentation from start to finish?
Present a dessert menu to EACH guest at the table. Offer coffee, cappucino or after dinner drink. Bring spoons in a pocket fold and offer plates if more than 2 people are sharing.
Name the 4 positions at the host stand.
Floor Communicator, Seater, Greeter, Carryout,
Name two things on the IPAD that play a role in how long your wait may be?
Turn time + table status
Its important to have proper turn times, and having your floor communicator update the status of tables will help tell the IPAD where to go next
DBL POINTS : 400 What is our gift card promotion for our guest?
Buy $100, get $25 Bonus Coupon and a free bottle of Tres Pontes Extra Virgin Olive Oil
Uniform Check in, what are looking for and asking them about?
shirt, shoes, belt, socks, shoes, crumber wine key light change bank, pens, soup of the day, section, daily goals
DBL POINTS: Name the type of assessment each position in the FOH must take and the score they must receive.
Bartender >
Server>
Host>
SA>
Bartender > 90% written exam > 3 drink demos
Server > 90% Written and on Manager Wait
Sa > observe last day of training / audit
Host > observe last day of training / audit
True or False. Every to go item must labeled with a sticker.
TRUE. We always label each item, not just large orders/catering.
What is our large party spec? What are the 5 times the servers must be present together at the table?
9 or more is shared between 2 servers. Greet, drink ordering and serving, food ordering and serving, dessert ordering and serving, check
If you were to sell the most gift cards at your brand, what does the grand prize winner receive?
$100 Amex for each FOH HOH Team member
Pizza Party
GM, EC $500 Amex, Managers $250 Amex
DBL POINTS 600 :Name all of our non negotiables.
We take pride in being of service its our pleasure.
Moments of Truth, take nothing for granted.
Validate each guest experience.
The guest is always the guest, exceed expectations.
Hospitality comes from the heart, serve with passion.
How many days is server training? Also, describe the training process from beginning to end during each of these follows.
4 days + 1 food running shift
45 early to do classroom, follow shift, then beverage and food class after follow
Describe the perfect host uniform.
Black pants, or skirt, must have a blazer or formal black sweater, (button up black shift for gentleman), nonslip shoes, SMILE
DBL POINTS 600 points :What does it mean to have a 'problem reservation?' Why is this concerning?
The IPAD has a large party reservation and does not know how to seat it, based on your table combinations. Go to the specific day and assign it, or it wont allow other reservations to be taken.
Gift Card Contest: How many total winners are there for each brand?
3 Brio, 3 Bravo= 6 total winners
DBL POINTS Name our company core values.
Accountability, Kindness, Courage, Passion, Integrity
Name all the training materials that should be in a server training folder.
Service approach, beverage book, cheat sheet, follow packet, food descriptions packet
Walk me through a guest calling in for a carryout order.
Curbside or carryout (if curbside, make/model of car)
Name, Phone number
Up sell, Repeat back the order, offer bread and oil and utensils. Quote a specific allotted time.
What is our company spec on table touches?
Always ask 2 specific questions and introduce yourself, 100% table touch
What is the QTR 4 objective and how much do assistant managers and sous chefs get if the target is met?
Grow sales 10% over YTD trend, $2000 pay out
What information do you cover in preshift, name at least 6 items
SOD, Current features, Marketing/Loyalty updates, taste food + wine item, contest updates, congratulate a team member, BE POSITIVE
Have you ever dined with us before? & Introduce yourself
SOD and Features
2 Specific Appetizers
2 Specific Beverages
Loyalty