Illinois Tollway
Christmas Traditions
Holiday Movies & Music
Santa & The North Pole
Call Center Policies
100

This is the electronic toll collection system used on the Illinois Tollway.

What is I-PASS?

100

People hang these on the fireplace for Sants to fill.

What are stockings?

100

This movie features a train ride to the North Pole.

What is The Polar Express?

100

Santa’s bright red outfit became popular in this century.

What is the 20th century?

100

This platform offers online payroll services and HR software solutions for both big and small businesses to manage the entire employment life cycle, from recruitment to retirement.

What is Paycom?

200

The Illinois Tollway system is operated by this agency.

What is the Illinois State Toll Highway Authority?

200

This plant is a traditional decoration and symbol of peace during Christmas.

What is mistletoe?

200

This popular song declares "It's the most wonderful time of the year"

What is "It's the Most Wonderful Time of the Year"?

200

Santa’s sleigh is traditionally pulled by this number of reindeer.

What is 8 (or 9 with Rudolph)?

200

The minimum amount of hours required to work to receive holiday pay.

What is 25?

300

The number of tollways operated under the Illinois Tollway system.

What is 5?

300

In this European country, children celebrate St. Nicholas Day on December 6th.

What is Germany?

300

In the movie Elf, the first rule of the “Code of Elves” is to ____.

What is “Treat every day like Christmas”?

300

According to the classic poem ’Twas the Night Before Christmas, name the reindeer whose names end in “-er.”

Who are Dasher, Dancer, Prancer, and Donner?

300

Call center employees must not be solely responsible for _______ while they are working.

What is providing care to others?

400

The year the Illinois Tollway first opened.

What is 1958?

400

This dessert is traditionally eaten in England on Christmas.

What is Christmas pudding?

400

In the original 1964 Rudolph the Red-Nosed Reindeer stop-motion special, what is the name of the prospector searching for silver and gold.

Who is Yukon Cornelius?

400

In some European traditions, Santa is accompanied by a figure who punishes misbehaving children. Name this folklore character.

Who is Krampus?

400

If you incur any outages of power, internet, or phone service, not deemed a natural disaster more than __________, preventing you from working your scheduled shift in its entirety you may be disqualified from the remote project.

What is 3 times in a month?

500

This tollway is often mistaken to be operated and owned by the Illinois Tollway.

What is the Chicago Skyway?

500

"Feast of the Seven Fishes" is associated with people of this cultural background.

What is Italian-American tradition?

500

The song “Have Yourself a Merry Little Christmas” was first performed by this actress in a 1944 movie. Name both the actress and the film.

Who is Judy Garland, in the movie Meet Me in St. Louis?

500

In Scandinavian folklore, the figure similar to Santa who delivers gifts at Christmas is known by this name, meaning “Christmas goat.”

What is the Yule Goat (Julbocken)?

500

These are the escalation of corrective actions given for failure to comply with all call center policies and procedures.

What is verbal, written, final, and termination?