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100

Which system directs and tracks work?

SMART

100
How many policy manuals do we work with?

2 PPM and IHCPPM

100

At what points should we offer voter registration?

Applications

Redeterminations

Change of address

100

Should you index documents to a closed or denied case if a client has an open case?

No, link to open case

100

There is only one of these for the modernization project in Indiana.

CCC -Central Change Center

200

What is the 12 digit number we assign clients?

RID -recipient identification number
200

What are the ways you can search policy manuals?

CTRL +F (regular searching)

CTRL + SHIFT + F (specialized searching)

200
You receive a document that has a birth certificate and photo id, what should you do?

Request the document to be split

200

Where in FACTS should you look to determine if a document was indexed to a case correctly?

documents screen (will show the newly attached document)

200
There are 10 of these throughout the state of Indiana.

RCC -Regional Change Center

300

What are the 3 programs we offer here at the FSSA?

SNAP (food stamps)

TANF (cash assistance)

Medicaid (health coverage)

300

When items are scanned into FACTS, how does the system determine "this is the end of this pack of information"?

mailing envelope serves as a buffer

300

How can you apply for benefits?

Online, by mail, fax, local office, or by phone or Federally Facilitated Marketplace (HC only)

300

You can only apply for assistance after you have completed an online screening and shown you will be approved.

No, you have the right to apply at any time or for any benefits.

300

Each local office has a phone number you can call to get someone at that location.

False, there are no direct numbers for local offices.
400
What does the IVR (phone system) do?

Directs calls based on client input.

400

You have a non-indexed document that is blank with no identifiable information, what should you do?

Mark as unable to index

400

Which program is 100% federally funded?

SNAP

400

Your friend Jenny wants you to add her baby's father to her SNAP case so she can get more benefits. Is this permissible?

No, if I do it for Jenny this time she is going to expect it. Then, she will rat me out to the fuzz when  I don't do something her way next time. (No, I will not enter the case of someone I know).

400

This is what a document is called when we requested it

solicited document

500

What is the classification of a immunization record?

Vital Statistics in Permanent

500

How do you access the policy manuals?

FSSA website and OPS link

500

This is funded through a block grant?

TANF

500

What should you do when you are leaving at the end of the day?

Ugly cry in your car all the way home.


AND restart your computer (so it will complete any updates needed by IOT)

500

This is a document that we have not requested

unsolicited document