Industries
What are 3 different industries
Construction
Childcare
Healthcare
Aged care
Hospitality
Agribusiness
Education
What are skills?
The ability to do something well
What does OHS stand for?
Occupational Health and Safety
What is personal presentation?
How we present ourselves
What are 2 examples of difficult conversations?
Asking how to do something
Hygiene or presentation
Not doing what you said you would do
Being late to work
Poor attitude or language
Receiving disappointing feedback
Working with someone that’s not pulling their weight
Repeated issues/concerns
What are 3 local hospitality businesses
Murray Downs
Swan Hill Club
Cafe 202
Commercial
RSL
Boo's cafe
Arc cafe
McDonalds
Subway
What are 2 skills that you would require in customer service?
Teamwork
Communication
Active listening
Willingness to learn
Who has to follow the OHS Act?
All employees
What does personal presentation include?
How we behave
How we speak
Discuss, don't argue
Remain calm
Look at it from the other person's perspective
Be clear about the topic
Ask for clarification if you don't understand
What are 3 different jobs?
Administration
Grounds keeping
Cleaning
Labour
Courier
What are transferable skills?
Skills that can be carried over into any job or situation
What does 'Working within you Responsibility' mean?
You work within your training; if you’re not trained or unaware how to do something, you ask the appropriate person
What are 3 Do's for good personal presentation?
Smile
Good posture
Be polite
Good hygiene
Groom yourself
Neat nails
Eye contact
Wear deodorant
Are difficult conversations a chance for us to grow?
Yes! This is a chance to learn how to handle challenges and conflict in an effective manner
What are 3 jobs you would find in a hospitality venue?
Bartender
Wait staff
Barista
Customer service/register workers
Chefs
Kitchen Hands
Cleaners
Administration staff
What are 2 common transferable skills?
Communication
Teamwork
Listening
Willingness to Learn
Punctuality
Problem Solving
Attention to Detail
Who can you ask for help if you identify a hazard?
Supervisor
Manager
Workplace OHS officer
What are 3 Don'ts for good personal presentation?
Wear messy clothes
Denim with rips
Wearing headphones when people are talking to you
Looking at your phone while people are talking to you
Wearing thongs or slippers
Slouching
Rolling your eyes
Swearing
Too much deodorant
Your boss takes you aside to discuss the way you're completing a task as it turns out you've been doing it wrong.
How do you respond?
Thank them for bringing it to your attention
Ask and clarify how the task should be done, even demonstrate it, to make sure you're on the same page
What are 2 industries you're interested in?
How can we upskill?
Read/listen to books and articles
Take classes
Enroll in study
Attend events and workshops
Volunteer
Say yes to new challenges
Seek out a mentor
Ask questions
If you see something that could cause harm but you're not authorised to fix it, do you just ignore it?
NO. Let your supervisor, manager or OHS officer know.
What are 2 ways we can improve our personal presentation?
Plan what you're going to wear
Plan what you're going to say
Practice your body language
Be organised
Can learning to handle difficult conversations at work, help you handle them outside of work too?
Yes. This is a skill that can be used in many situations.