CRCLink
The icon which represents the "Billing Info" Tab
What is Filing Cabinet?
These amounts will include any past due amounts as well as the current bill that has not been paid
What is Total_Due or Balance?
Caller who is authorized to receive billing information and make changes to the account
What is an account holder?
Tab which lists all forms of payments the utility accepts
What is payment options?
Color of the Live "Billing Info" Button
What is Green?
The default place to get billing info
What is Billing Info Button?
This amount will include only the most recent bill amount
What is Current?
Button used to open and log into a utility's E-bill Site
What is the Open Billing Button?
Causes call guard to not work properly (we warn the caller of this)
What is "using a phone on Blue Tooth or speaker phone"?
Button used to make changes to account phone #’s
What is the Update Button?
Combines all past due amounts into one total amount
What is Arrears?
Ticket type for billing related inquires
What is Billing Message Ticket?
Device used at CRC to safe guard credit/debit card information
What is Call Guard?
Type of self-service machine that is able to receive a utility bill payment
What is a Kiosk?
Button used when concerned about possible identity theft
What is the Red Flag button?
CRC’s policy to prevent Identity Theft
What is Consumer Protection Policy?
Information entered via call guard to process a payment (2)
What is credit card# and security code (CVS)?
Account specific notes not related to a disconnect for non-pay entered by the utility
What is a Member Note?
Button used to see previous tickets taken by CRC on a single account
What is the History Button?
An automated telephone system that interacts with callers, gathers information and routes calls to the appropriate destination
What is IVR (Interactive Voice Response)?
Number of Identifiers needed to release account information besides the name on the account
What is 2? (meter#, location#, account#, last 4#’s of S.S., zip code, phone number or address)
A set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment
What is PCI Compliant?
Used when the last 4 digits of the CC# and/or any of the CVS code are said out loud
What is securitycodes@crc.coop?