Mr Telephone Man
This system directs callers to the appropriate location using both need and zip code.
What is the IVR?
Benefit protection for children under 3
What is a Continuous Eligibility (CE) period?
The requirement to report income over 130% of the FPL.
What is simplified reporting?
This is used to establish or correct eligibility.
What is a fiat?
Policy allows only 10 days to report a change for these categories.
What are Health Coverage and TANF?
This refers to a call distribution system, not a classic rock band.
What is ACD?
The category of assistance a 2 year old can't be changed to during a CE period.
What is MA 10?
This is how clients are advised of the 130%FPL for their AG size.
What is the approval notice?
Untimely authorization of increased benefits could result in the need of this.
What is an Auxiliary benefit (Aux)?
Both the amount of time to return verifications and the requirement to provide Timely Notice.
What is 13 days?
A type of language the can create a negative impact and diminish trust during a call.
What is informal language?
This eligibility factor is more important than tax questions and relationship during a CE period.
What is the age of the child?
Failure to when an AG member leaves the home.
What is something that isn't referred to Benefit Recovery?
They create manual adjustments for under issuances.
Who is Benefit Recovery (BV)?
The day the system stops calculating benefits for next month, and begins calculating for the following.
What is recur run?
This protocol helps prevent disclosures and protect PHI.
What is authentication?
The length of time a child under 3 is to remain eligible for Health Coverage
What is 12 months?
The 10th of the month following the change in income over the standard.
What is the deadline for reporting?
This action allows for unpaid medical expenses to be entered to lower a liabilty.
What is a deviation?
Timely notice allows for 10 days in advance and (blank).
3 mailing days
This allows you to receive calls regardless of where you work.
What is an extension?
The action taken to force eligibility in a CE period.
What is an override?
This job aid can be used to determine if income is over 130% of the FPL.
What is the Income and Resource Standards Chart?
This correct can only be completed for benefit months that have not been authorized previously.
What is an override?
The date benefits must be authorized by in order to close for the following month.
What is adverse?