v4
Base to Sensor communication on the v4
What is ULE
If an intruder is theatening me as I enter my apartment and the alarm is going off , which code should I enter?
What is DURESS CODE
Only "camera only" customers need to select this when downloading the app and logging in the 1st time?
What is CREATE AN ACCOUNT
If PARTNER in SF says ECOMM , where did I purchase my system?
What is the BBADT website
Where do we say we are calling from?
What is blue by ADT
What is the distance range for the hub to sensors on the v4 system
What is "up to 300 feet, depending on the layout" we say 100 feet to be safe.
If my blue doorbell camera is detecting motion from every car that goes by my townhouse what settings would I need to change?
What is camera motion settings (motion detection zone, sensitivity and/or detect "people" only)
If I am a customer and just buy a camera and NOT a home security system ... I will never pay a monthly fee for this ?
What is Professional Monitoring
Currently if I bought my home security system from a retail vendor my PARTNER in SF will say either _____ or ________
What is AMAZON or Best Buy
To vet a customer I ask them their USER's secret question, if they don't have one I ask them...
What are the 5 pieces of information: 1. First Last Name 2. full street address 3. city, st, zip 4. email address on account 5. Phone number on account
This system version that we currently sell the customers know as what?
What is the blue by ADT home Security system
If one of my friends is coming to stay with me and I want them to ONLY be able to ARM and DISARM when leaving my apartment during their stay - what type of user should I make them?
What is a BASIC USER
In January of 2020 this line of cameras was launched, they can be added to system or can be stand alone
What are the "blue" cameras
If my home security system was part of a satellite dish bundle my PARTNER in SF will say which company?
What is DIRECT TV
The BBADT proper call closing should consist of what 3 parts?
What are 1. RECAP, 2. Can I help you with anything else? 3. Mention Brand- "Thank you for calling BBADT"
Customers can find blue by ADT systems at these 2 vendor locations...
What are Best Buy and Amazon
When a customeer tells us thay want to create a "safe word" to verify their account when "we" call in an emergency situation - they are most likely talking about what?
What is a MONITORING PASSCODE
If I don't have a strong Wi-Fi signal where I want to install my blue outdoor camera I may need this ...
What is an Extender Chime
Before ADT acquired LifeShield, all PARTNER fields who came though our Sales Department said what?
What is LifeShield
Before I start asking for information like phone number to look up the account and vetting secret question I should do what?
What are establish rapport or ask what they calling about
What is WIFI
If a v4 customer is concerned about fire and CO protection what will you tell them about, that will assure their safety and protect their family NOW?
What is the blue indoor camera - which can detect the sound of their current smoke alarm and/or CO detector and send a push notification
if I want 30 days of cloud storage for my blue cameras vsnapshots and video clips , currently- It will cost me how much per month?
What is $6.00
If PARTNER in SF says ADT the customer must have became a customer after what year?
What is 2019
After a customer tells their story , their reason for calling in, before my willingness statement - I want to do what?
What is ACKNOWLEDGE what the customer is saying or calling in about