V4 and S30
Base to Sensor communication on the v4
What is ULE
Thhe v4 Hub blinking yellow and red indicates what?
What is NO NETWORK CONNECTION
V4 sensors need to be factory reset before being re-added to an account, what are the steps to perform a factory reset on a v4 W/D sensor
What is:
1.Remove the sensor cover
2. Remove CR2 battery from sensor
3. Depress tamper switch before inserting battery
4. Insert battery. The sensor should illuminate the LED once the boot-up/initialization tasks are complete.
5. Release the tamper switch while the LED is illuminated (will be illuminated for 4 seconds). The sensor should then reset to factory default settings and begin searching for Smart Home Hub.
In AP where do I find out if a Customers S30 base is hard wired (plugged into their router with an ethrnet cord) or running on Wi-Fi >
What is HARDWARE Tab / connection Type and look for the connection icon
If a customer says their internet box is not working , they probably mean their ?
What is ROUTER
What is the distance range for the hub to sensors on the v4 system
What is "up to 300 feet, depending on the layout" we say 150 feet to be safe.
What is the ONLY reason you would have a customer perform a triple beep on a Hub?
What is to update firmware
What are the 5 "states" that a W/D sensor could show as in AP?
What are : 1. Stuck Open. 2. Stuck Closed
3.Off-line 4.Low Battery 5. Tampered.
What are the steps I take in AP to run an RSSI check in AP for a customers S30 system
What are Hardware tab/Advanced Engeneering Commands/Inject mailQ message/select v3 sensor RSSI check
We call it the v4 system , what do customers know it as ?
What is the BBADT system
All sensors and devices for the v1,v2 and S30 are NOT compatable with the v4 system because the v4 has ULE as Hub to Sensor communication, what is the base to sensor comunication for all other system versions?
What is 345 Mhz
Most common troubleshooting step for a disconnected HUB ?
What is a RESET (press and release the red reset button)
1st step for a w/d sensor that is off-line
What is Verify the distance from thee HUB or BASE
To walk a customer through the web portal or App steps I go here ...
What is Customer Web Portal
If a customer says: "Hey, my alarm went off last night and you guys didn't call me to verify" , who do they mean by "you guys"?
Who is CMS
For both the S30 and the v4 systems (as well as cameras) , what is the exclusive signal band we require from the customers' internet network?
What is 2.4 Ghz
If a HUB is disconnected and the reset/reboot (press/release the red reset button) doesn't work what is my next step?
What is reset/reboot the HUB again and reset the router
For all types of troubleshooting on a w/d sensor , once all steps have been completed what is the FINAL STEP in all cases?
What is "replace the sensor , if customer is within lease/warranty time period"
I would tell a customer to take these steps to access the their camera motion settings on the app/customer web portal
What are main menu/devices/select camera they want to adjust/motion settings
After I Active Listen to a customers Tech Issue and the experience they've had , what should you do first before any troubleshooting or diagnosing the issue?
What is AKNOWLEDGE the customers story/situation and provide Empathy
The v4 Hub is connected to the BBADT mobile app via Bluetooth , then after a customer enters it's network name (SSID) and wi-fi password the Hub is connected to and running on what?...
What is WIFI
What is the 1st question you what to ask a customer for a disconnected HUB?
What is "Is your Wi-Fi internet working?"
For placement on the v4 w/d sensor you want to make sure a customer lines up the 2 dots on both parts of the sensor - what should a custom line up on the S30 slim w/d sensors for proper placement?
What are the 3 raised lines
Any "open sensors or issues" will appear on the dashboard in AP - what are the other 2 ways a customer would be alerted to open sensors or issues?
What are the blinking yellow light on the Hub or Base and the blue triangle on th app
How would you explain the difference between 2.4 Ghz /5.0 Ghz and 3G and 4G?
Whatare 2.4Ghz and 5.0 id the band or frequency of the Wi-Fi inal coming from your router and 3G and 4G pertains to the speed of your cellular back-up in the Base or Hub- S30 bases are 3G and v4 Hubs are 4G