General Knowledge
Wha'ts the size of an olympic pool?
50 meters
Name if the country with the Maple leaf on it's flag?
Canada
What do you do if you need to apply a $400 credit on a BBA Account?
send a BAR
What metric measures the number of cases/logs you create per call?
OROC
What's your TM's favorite Hero?
Black Widow
Who Invented Ford Motor Car company?
Henry Ford
What's the tool we use to reserve phone numbers?
PSI
What do you do if you need to move an internet and Tv service?
You work the case/send the case to the Offboard queue
What is the expectation of CCTS for the center?
3
What was Captain America's love interest in the first Captain America Movie?
Peggy Carter
Asia
When is it Boxing Day in Canada
December 26th
What is the difference among Verification and Authentication
Verification: Refers to the confirmation that you are looking at the correct account
Authentication: Refers to the confirmation (authorization) of account information to permit the discussion or modification of an account.
What does OROC Stands for?
One Request, One Case
Bronze Tiger belongs to DC or Marvel?
DC
What is the planet with the hottest temparature in the Solar System
Venus
What do you do if you need to suspend and internet service for 6 months?
call Lnr to have it canceled, there is no suspension for internet service
What is a must to include when sending a BAR?
#WLNCareSD
What is Digital Adoption?
When you say "My Telus", "Online account" or promote the use of them throughout the call
What's the name of Spawn's Comic Book creator?
Todd McFarlane
Who discovered Penicilin?
Who's our Account General Manager?
Juan Aceituno
I need to get an account Credit Information, where can I get it?
CRIS, INQ CRD
Is used to confirm that in the case there is a valid email assigned to the contact information
Email Compliance
Timely Comics started in 1939, later it changed it's name to?
Marvel Comics