Create a personal, high-quality experience
This Blue Shield offering, known for personalized support and tools to help you take control of your wellness, won the Blue Cross Blue Shield Association Innovation Award for Growth and Innovation
What is Wellvolution?
We implemented pricing strategies to keep these low and make care more affordable for members
What are rates or premiums?
We provided transaction support to Altais in their acquisition of this Oakland-based medical group, which describes themselves as “a community of independent doctors who work for their patients, and no one else"
What is Brown and Toland?
We achieved this certification for the first time in 2020
What is Great Place to Work?
We ranked number one in this aspect, which measures public perception, amongst peers for the first time in 2020
What is reputation or RepTrak?
We recently launched this Blue Shield initiative externally, which aims to transform the healthcare system
What is Health Reimagined?
This new capability allows providers to estimate what they will be paid, as well as member liability, in less than nine seconds
What is real-time claims estimator or real-time claims?
These products, referred to as T2, are an area of focus for membership growth
What are Trio and Tandem?/
This meeting forum, introduced this year, showcases real examples of transformation and innovation for our members and providers
What is the Transformation and Health Reimagined Forum?
We maintained safe Blue Shield buildings for these indispensable workers to continue operating in while other employees were sheltered in place or working from home
Who are essential workers?
We donated $100k to MedShare for this in-demand resource, which is worn to minimize exposure to hazards that cause serious workplace injuries and illnesses, in this case COVID-19
What is personal protective equipment or PPE?
Our current Blue Tank challenge is focused on this need, which ensures we are creating a healthcare system worthy of all our family and friends
What is health equity?
It was “prescribed” that we migrate vendors for this area of care delivery in order to save close to $200 million annually
What is pharmacy?
We surpassed this fellow Blue competitor to become #2 in Individual Medicare Supplement market share in the state
Who is Anthem?
We did this to honor our commitment of not eliminating jobs due directly to COVID-19
What is mandatory PTO, pause on merit increases, CEO pay reduction or board pay reduction?
I announced this day off so Blue Shield employees could honor Juneteenth, volunteer for a cause or just spend time with loved ones and heal
What is the Day of Unity?
This Blue Shield initiative, which supports youth mental health, appeared on Good Morning America
What is BlueSky?
23 tons–-the weight of 4 elephants–-of this were moved to mobilize 2,000 team members and call center agents to work from home for the first time due to the COVID-19 pandemic
What is IT equipment, technology equipment or computers?
We are now able to assign one of these–-a health care professional who practices general medicine–-to every Blue Shield member regardless of what plan they are enrolled in
What is a primary care physician or PCP?
We reached a financial turnaround of $107.6M in this line of business by reducing administrative expenses and cost of health care drivers
What is Medi-Cal?
We received the Change Agents of Finance Award from this company, also a vendor used for performance management and more, for delivering a faster close
What is the Oracle?
One of the two learning and development platforms launched in 2020 to help you grow your skills
What is Harvard ManageMentor (HMM) or Spark?
The team responsible for helping us achieve a record-breaking year in employee giving, which saw us donate over $1 million to California nonprofits
What is the Corporate Citizenship team?
The name of our AI chat experience that has been launched company-wide and replaced the Service Marketplace chat.
What is BlueBot or ChatBot?
We raised this score, which measures the willingness of members to recommend Blue Shield to others, by 8 points YTD (from +14 to over +22)
What is Net Promoter Score or NPS?
We maintained this letter-based financial strength rating by both AM Best and Fitch once again this year.
What is an “A”?
This policy will reset in 2021 and ensures employees get the time off they need if they COVID-19 symptoms or need to care for their family members with COVID-19
What is Public Health Emergency Leave or PHE?
We funded a program that uses flexible cash assistance to prevent homelessness for victims of this critical public health problem in California
What is domestic violence or the Domestic Violence Housing First program?
We successfully piloted this tool for customer service representatives so they have a consolidated member view on one screen
What is unified desktop?