High Seasons
How much is the high season fee over spring break in ORL?
$99 one time
How long is the Timeshare tour?
2 hours
How much does it cost to extend 3 months in LV?
$99
How should QA be read?
Verbatim
How many properties are ocean front in Hilton Head?
None
$199 one time fee
Who needs to attend the Timeshare presentation
Guest and their spouse or cohabitating partner
How much is the guest charged if the spouse does not attend the T.S. presentation?
retail price
What are the 3 qualifying questions?
Single, married, cohab
Over 18
Employed, retired, full time student
Name the 3 resorts guests can stay at in Las Vegas
Elara
Trump International
HGV on the Boulevard
March 20 - April 17
$149 one time fee
If a guest says they are a Hilton employee, are they still eligible for the promotion?
Yes, as long as they do not work for Hilton Grand Vacations
How much does it cost to change your dates in Hilton Head?
$19.95 up to two weeks before arrival date
$120 within two weeks of arrival date
If a guest says they are single in the beginning of the call, but mentions they are married after QA, how should you move forward?
Tell guest that the spouse must travel, change to married and add the spouses name.
What airport does the guest fly into on the Big Island of Hawaii?
Kona international airport
(KOA)
When and how much is the high season fee in Daytona Beach?
June 1 - Aug 31
$199 one time fee
If a guest owns Timeshare with Diamond, can they still buy our package?
Yes
How much does it cost to add 1 extra night in Charleston?
$185 plus tax
If a guest originally says 4 people but after QA mentions they also have a newborn, what should you do?
Change them to a 2 bedroom or be clear this is only for 4 and the baby would make 5.
Park City, Gatlinburg, Las Vegas, Waikoloa, Sedona, Scottsdale
What are the two high season times and costs in Cabo?
March 1 - April 15 $99
Dec 20 - 31 $199
If a guest does a tour with us in Orlando, how long do they have to wait until they can tour with us again in another location?
6 months
How much does it cost per night to upgrade to a 2 bedroom villa in Waikoloa?
$150 plus tax
What is the recap question at the end of QA?
Is there anything that was promised to you during the call that I have not covered in my recap/verification?
Name the properties guests can stay at in NYC with 4 people
Hilton Garden Inn Central Park South
New York Hilton Midtown
Hilton Garden Inn Midtown East