A
Is the Gold Mine 10+1 Plan the same as an EMI?
No. It is a savings plan where the customer saves for 10 months and makes a purchase after completing the 11-month plan.
What is the minimum GRP installment?
Can I block current offers or gold rate at enrollment?
2000/-
No. Offers and gold rates are applicable at the time of purchase/payment.
What are the mystery audit pointers?
Staff present at the entrance.
Store tour.
Radio.
Fragrance.
Beverage offering.
GMS/GRP Pitch
This collection is inspired by 8 elements of goddess Laxmi, on the occasion of Dhanteras to celebrate women and their multitasking ability.
Astha Collection
What is the due date in GRP?
What is grace period?
How to calculate delay days?
Installment date to Installment date.
Grace period 15days.
Delay days/30*Installment amount.
What is the minimum and maximum enrollment amount for Gold Mine 10+1?
What happens if a payment has been delayed?
Minimum: ₹1,000
Maximum: ₹9,99,900.
If more than 2 installments are delayed, you will not be eligible for any special benifits.
Can I pay all installments together in plans?
Can I switch or merge plans with 2 profile?
In GMS Yes
In GRP No. Only due or past-due installments can be paid.
No switching or merging allowed. Plans are independent.
A customer is visiting BlueStone for the first time. What should the Jewellery Consultant include while offering a store tour?
The consultant can educate the customer about the brand, BlueStone policies, collections and GMS.
Tell me LTE on Diamond & Gemstone Jewellery, Plain Gold /Platinum jewellery , Coins.
LTE - refund
100% of gold/platinum value at current market rate
100% of diamond/gemstone value at current market rate.
100% of gold/platinum value at current market rate
100% of gold/silver value at current market rate
Tell the Services & Policies offered by BS.
30 days exchange return.
LTE
LBB
Jewellery Spa
Free Home Delivery
Home try on.
Jewellery Repairing
When does Gift card get activated after issuance?
What is Redemption period?
Can Multiple Gift Card be clubbed with single purchase?
Can someone who's looking for Silver jewellery to them, can we pitch for Gift Card?
After 48hrs.
6 Months.
Yes.
Yes.
A customer's GRP installment is ₹10,000.
They complete all 10 installments with less than 30 days' delay.
What are the two possible Special Benefit Voucher values?
If all 10 installments are paid with less than 30 days delay, you get:
· Plain Gold Voucher → 50% of 1 installment
· Non-Plain Gold Voucher → 100% of 1 installment
Example:
Installment = ₹10,000
· Plain Gold voucher = ₹5,000
· Non-Plain voucher = ₹10,000
A customer is browsing near a flatbed. Name 3 things you can do to make the customer comfortable.
Offer seating, pull the chair, offer water, ask about tea/coffee, suggest making themselves comfortable, or offer to keep their shopping bags/helmet aside.
Gift Cards...
What is validity/redemption time?
Can the card be reissued in case if lost or tampered?
Incentive get for selling 1 gift card?
Can a gift card be cancelled?
What is the delivery mode of Card?
180 days.
No!
600/-
No!
Home or store pickup.
Tell any 5 Diamond Collection.
Any!!
Diva-Ine / A Sparkling Affair
Liviana
Tucked
You and Me
Heart so full
A customer wants to redeem GMS before 11 months. They have paid only 4 installments, and one payment was late. Are they eligible for the discount?
No. They need at least 5 installments paid on time for discount eligibility from the 6th month onward.
In GRP When are installments due?
When does the payment window opens?
What is a grace period?
Due on same date every month.
1st of every month.
15-day grace period allowed
What are the correct steps to follow while making a Birthday/Anniversary/Spouse Birthday call to a customer?
Explain the difference between "Carat" and "Karat".
Carat (ct): Refers to the weight/mass of a diamond or gemstone (1 Carat = 0.2 grams = 100 points).
Karat (Kt): Refers to the purity measure of gold (e.g., 24Kt is pure gold).
Its a GRP Plan, installment amount is 15K.
Delay days are 25.
How many rupee voucher will they get for PG.
1250/-
In monthly schemes, What can I buy? AND
What can i cant buy.
The Voucher can be used to purchase Diamond- Studded, Gemstone- Studded, plain gold jewelry or preset solitaire jewelry either online or at store.
Cus Solitaire & Gold Coins.
What happens if payment is delayed?
Installment ₹10,000, delay = 6 days
Each delayed day reduces the Special Benefit Voucher by 1/30th.
If delay exceeds 30 days → No voucher.
· Plain Gold → ₹5,000 → ₹4,000
· Non-Plain → ₹10,000 → ₹8,000
A repeat customer visits the store. What are 3 things the consultant can use from their previous interaction to personalize the experience?
Examples include their last purchase, beverage preferences, upcoming celebration, previous preferences, or other relevant information from the previous interaction.
What is a synthetic gemstone?
What is a simulant gemstone?
A synthetic gemstone is a man-made stone grown in a laboratory that has the exact same chemical composition, physical properties, and appearance as a natural gemstone (e.g., Lab-Grown Diamond).
A simulant gemstone is a material that only looks like a natural gemstone on the outside, but is made of a completely different material with different chemical properties (e.g., Cubic Zirconia looking like a Diamond).
What are right Probing Question abbreviation and its full form?
You have 10-15 minutes. A customer enters saying they are “just looking.” They are in a hurry, have a limited budget, don't want any plan, don't want a store tour, and say they already know jewellery. During the interaction, they suddenly ask whether GMS can help them plan a future purchase. Handle the complete interaction from Greeting → Probing → Need Identification → Product Recommendation → GMS Introduction → Objection Handling → Closing.
Asking the right questions - 5 W + 1 H
(What - When - Who - Why - Where - How)