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100
According to a survey conducted by AMA, approximately percent of employees fail to give proper credit on projects. 9, 39, 49, or 59
What is 59?
100
Which of the following is not a decisional management role? entrepreneur, disturbance handler, investigator, or resource allocator
What is investigator?
100
Which of the following is a part of controlling? recruiting employees, developing job descriptions, creating objectives and goals, or measuring performance against standards
What is measuring performance against standards?
100
Which of the following management functions do top managers typically spend most of their time doing? planning, controlling, leading, or staffing
What is leading?
100
An acceptable order or priority of the five primary management functions is: planning, organizing, staffing, controlling, leading; planning, organizing, leading, staffing, controlling; planning, organizing, controlling, staffing, leading; or planning, organizing, staffing, leading, controlling
What is planning, organizing, staffing, leading, controlling?
200
Which management function focuses on creating a structure to facilitate the accomplishment of goals? organizing, planning, leading, or staffing
What is organizing?
200
Concerned employees who bring wrongdoing to the attention of authorities are called: whistle-blowers, stakeholders, top management or leaders.
What is whistle-blowers?
200
The ethical process that states that employees should treat others as we ourselves want to be treated is called the: operating procedure, business norm, Golden Rule, or Environmental assessment.
What the Golden Rule?
200
The ethical decision by a manger that provides the greatest good for the greatest number is the: justice view, utilitarian standard, righteous performance, or ethnocentric policy
What is utilitarian standard?
200
When an individual makes decisions without a moral and ethical base, he or she is adrift and may rely solely on: standing and single-use plans, organization restructuring and design, leadership and power centralization, or self-interest and economics
What is self-interest and economics?
300
Bureaucratic organizations are associated with the _______ school of thought. classical administrative, systems, quantitative, or contingency
What is classical administrative?
300
The Internal Revenue Service (IRS) and Federal Bureau of Investigation (FBI) are socially recognized as: popular, effective and efficient, cost savers, and bureaucracies.
What is bureaucracies?
300
Management “scholars” such as Owen, Mayo, Maslow, and McGregor endorse the _______ school of theory. behavioral, classical, quality focus, or systems
What is behavioral?
300
Which of the following is NOT true about the Hawthorne studies? workers pressure coworkers to keep production within quotas; the studies heightened management’s awareness of the social needs; when employees are treated with dignity, productivity is increased; or social pressures by coworkers do not significantly affect individual behavior
What is workers pressure coworkers to keep production within quotas?
300
Making decisions regarding next year’s budget is an example of which of the following management functions? organizing, staffing, planning, or controlling
What is planning?
400
The management function that lays the groundwork for all other functions and is the first step taken when performing them is called: organizing, controlling, staffing, or planning
What is planning?
400
Management ______are the daily work activities, while management_______ are their abilities, talents, or capabilities to perform the work. roles, functions; roles, titles; functions, roles; or functions, skills
What is functions, skills?
400
The branch of philosophy concerned with what constitutes right and wrong human conduct, including values and actions, in a given set of circumstances is defined as: leadership, character study, ethics, or behavioral studies
What is ethics?
400
Division of work, authority, discipline, and unity of command are some of Henri Fayol’s: techniques of control. principles of management, informal communication expressions, or quantitative measures.
What is principles of management?
400
One result of the behavioral school was the creation of positions for professional: technical assistants, advisors, staffing managers, human resource managers
What is human resource managers?
500
The branch of management science that applies to manufacturing or service industries is called: operations management, quantitative management, industrial management, technical management.
What is operations management?
500
Organizations can encourage unethical behavior in employees in the following ways except: offering unusually high rewards, accommodating suspensions, threatening unusually severe punishments, emphasizing results.
What is accommodating suspensions?
500
As a warning to superiors attempting to set an ethical example for others, _____ speak louder than ______. rules, procedures; words, rules; actions, words; or policies, behaviors
What is actions, words?
500
Which part of the legal/unethical behavior model would refer to allowing someone to smoke in the workplace without having second-hand smoke affect others? ethical; ethical/legal; ethical/illegal/ unethical/legal
What is unethical/legal?
500
Professional codes of ethics should be __________. unspoken, simple, absolute, or written
What is written?