MGMT Ch 1-2
Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ________ can lead to unethical behavior:
A) ill-conceived goal
B) overvalued outcome
C) indirect blindness
D) slippery slope
E) motivated blindness
A) ill-conceived goal
Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ________ is the psychological discomfort that Jane is experiencing since she heard this news:
A) Cognitive dissonance
B) Emotional labor
C) Intelligence disunity
D) Emotional dissonance
E) Behavioral intention
A) Cognitive dissonance
Josephine scored very high on the Scholastic Aptitude Test (SAT) on all three parts. She is likely to possess high ________ intelligence:
A) practical
B) naturalist
C) musical
D) bodily-kinesthetic
E) logical-mathematical
E) logical-mathematical
Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-alls." She talks to him about ________ to help him understand:
A) appraisals
B) implicit cognition
C) internal attribution
D) stereotyping
D) stereotyping
At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ________ role:
A) monitoring
B) staffing
C) delegation
D) implementation
E) leadership
E) leadership
Because the auditors of XYX Company accepted a client firm's questionable financial statements when the infractions have occurred over time, James believes that they are:
A) exhibiting motivated blindness.
B) overvaluing outcomes.
C) setting ill-conceived goals.
D) on a slippery slope.
E) showing indirect blindness.
D) on a slippery slope.
Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the ________ model of job satisfaction:
A) need fulfillment
B) dispositional components
C) met expectations
D) equity
E) value attainment
E) value attainment
Jonathan speaks four languages fluently. He is likely to have a high level of ________ intelligence:
A) interpersonal
B) naturalist
C) emotional
D) multiple
E) linguistic
E) linguistic
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
A) self-serving bias.
B) fundamental attribution bias.
C) stereotype.
D) negativity bias.
E) semantic memory.
C) stereotype.
When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of:
A) Big Data.
B) outcry.
C) feedback.
D) quality control.
E) input.
C) feedback.
Several people have quit the administrative support unit of the company recently. About that time, a new company moved into the area with a better health care plan and comparable wages. ________ is the most likely OB perspective to apply:
A) Organizational
B) Iinteractional.
C) Situation
D) Individual
E) Group
C) Situation
Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing:
A) affective dissonance.
B) unmet expectations.
C) withdrawal cognitions..
D) inequity.
E) emotional detachment.
C) withdrawal cognitions..
Bill, who has an internal locus of control, failed his last history test. Which of the following is he likely to say?:
A) The test was poorly constructed.
B) I'm going to complain to the dean of the college.
C) I didn't study hard enough for this test.
D) I'll never pass this course.
E) Professor Smith didn't prepare us for this test.
C) I didn't study hard enough for this test.
David's boss has observed that David took about 12 hours to perform tasks A, B, and C. However, he took 24 hours to complete task D. David's boss concluded that task D must have been tougher than the other tasks. Which of the following attributional information led David's boss to this conclusion?:
A) low distinctiveness
B) high distinctiveness
C) high consensus
D) low consensus
E) high consistency
B) high distinctiveness
Because there are some positive aspects of bureaucracy, as proposed by Max Weber, Tammy, a restaurant manager, is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant. Like Weber, Tammy feels bureaucracy is a:
A) sales-generating tool.
B) rational, efficient, cost-cutting tool based on principles of behaviorism.
C) rational, efficient, ideal organization based on principles of logic.
D) rational, cost-cutting, efficient organization based on principles of synergy.
E) rational, efficient method of increasing diversity.
C) rational, efficient, ideal organization based on principles of logic.
Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for:
A) the slipper slope..
B) motivated blindness.
C) ill-conceived goals.
D) overvaluing outcomes.
E) indirect blindness.
E) indirect blindness.
Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ________ component of her attitude. She is neutral toward people smoking in restaurants:
A) intellectual
B) behavioral
C) affective.
D) normative
E) cognitive
C) affective.
Mike hosts a talk radio program that discusses political issues. He often receives emails and tweets that are very critical of his positions. However, these messages don't bother him. It is likely that he is high on ________ intelligence:
A) naturalist
B) linguistic
C) intrapersonal
D) practical
E) multiple
C) intrapersonal
Why do recruiters use virtual interviews?:
A) to evaluate work that does not produce objective outcomes
B) to better judge leadership qualities
C) to accurately assess if the applicant will "fit in"
D) solely to save on travel expenses
E) to reduce problems associated with implicit cognition
E) to reduce problems associated with implicit cognition
Sal, a production manager, knows that some of his employees are upset with a new corporate policy that eliminates a tuition reimbursement program. As a result, some of these employees are participating in soldiering. To eliminate soldiering, Sal should:
A) reduce training, but increase MBO.
B) reduce the use of scientific principles in planning work methods.
C) increase diversity and MBO.
D) carefully select workers according to their abilities and give workers training.
E) place workers in any task available, focusing on their interests and not their abilities.
D) carefully select workers according to their abilities and give workers training.
Why are ethics considered so important when studying organizational behavior?
A) Unethical behavior can ensure loyalty, which helps the performance of individuals and teams.
B) Unethical acts are not illegal and can benefit the company.
C) Unethical behavior makes it easy to influence others and conduct business.
D) You will be confronted with ethical challenges at all levels of organizations and throughout your career.
E) Some unethical acts are necessary to work around unfair governmental regulations.
D) You will be confronted with ethical challenges at all levels of organizations and throughout your career.
Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the ________ component of his attitude:
A) behavioral
B) affective
C) normative
D) cognitive
E) objective
D) cognitive
Klaus works in a very stressful job, but maintains his "cool" even in the worst times. This represents the ________ dimension:
A) emotional stability
B) conscientiousness
C) openness to experience
D) extraversion
E) agreeableness
A) emotional stability
Josephine is on a four-person project team in her management class. The team produces four reports during the term, and each person leads one of these projects. The project Josephine leads earned an A, while the team receives Cs on the other three reports.
Josephine believes that her project was successful was because of her leadership abilities, while the other projects were not as good because of the inadequate skills of the other team members. She demonstrates ________ in her beliefs:
A) halo effect
B) self-serving bias
C) central tendency
D) negativity bias
E) leniency effect
B) self-serving bias