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BPD&A and SCM
EMD and CO
TPI and RE&LS
SS and PM
General BMT
100
This is a central focus of the BPD&A offering and comprised of four primary solutions: BPR, LSS, PM&S, & PI.
What is CPI?
100
Standing up a new organization or capability and downsizing workforce or restructuring the organization are triggers for this solution.
What is Enterprise Model Design?
100
She is the EMD, TPI, CO Federal Offering Leader.
Who is Cindy Czikra?
100
This is an approach for assessing the effectiveness of activities, promoting accountability, and facilitating evidence-based decision making.
What is performance measurement?
100
This solution will help you if your client is facing significant cost-pressure.
What is Strategic Cost Management (SCM)?
200
This framework is comprised of the three stages: Scan, Focus and Execute.
What is BPR?
200
This is a launch pad during client conversations and may be used to explore the degree of change across the business model.
What is Business Model Framework?
200
Shift in strategy, changes in leadership, and multiple locations and operating units are 3 internal triggers that may force companies to seek this type of solution.
What is Transformation Program Integration?
200
This is the way in which business services (Human Resources, Finance, Information Technology, etc.) are organized to support the execution of an organization’s mission.
What is service delivery?
200
This solution will help your client with their space conservation and real estate constraints.
What is Real Estate and Location Strategy (RE&LS)?
300
This is a method of providing analytics in a simulated environment.
What is Predictive modeling?
300
The enterprise model design governing framework includes three stages: Business Model Clarification, Capability Vision, and this.
What is an Operating Model?
300
Cost reduction pressures, globalization and government regulations are this type of trigger driving organizations to change.
What are external triggers?
300
Centralization, shared services, outsourcing, and centers of excellence are four main types of this model.
What are service delivery models?
300
This solution will help you if your client needs to align their capabilities to services, prompting a need for an assessment of the operating model.
What is Enterprise Model Design (EMD)?
400
This solution has also been referred to as Enterprise Cost Reduction (ECR) and Enterprise Cost Management (ECM).
What is Strategic Cost Management?
400
Customer Care and Contact Center Optimization is a service included in this solution.
What is Customer Operations?
400
Real property optimization, capital program management, personal property management, and technology enablement are the four capabilities within this solution offering.
What is Real Estate and Location Strategy?
400
Performance Management Strategy, Measures and this are key outputs of the PM solution.
What is benchmarking?
400
This solution will help if your client needs to improve their customer interaction capabilities for external and internal customer-facing operations, including marketing, sales, customer service, shared services, and help desk.
What is Customer Operations (CO)?
500
The three-phased approach to create a cost reduction program includes: Initial assessment, Design and this.
What is implementation?
500
Analyzing customer behavior to help make key business decisions via market segmentation and predictive analytics can have this impact on an organization. (Name one).
What is increased efficiency; increased customer satisfaction; and/or low operational costs?
500
Due to growth of mobility, some believe office space in the U.S. might shrink as much as this percentage by the year 2020.
What is 40%?
500
He is the offering leader of the PM solution
Who is Bob Sapio?
500
This solution will help you in designing and aligning operations to business optimization and technology enablement, utilization and adoption.
What is Business Process Design & Alignment (BPD&A)?