BOA Jeopardy!

Solution Center

100

This Solution Center path shows you the proper way how to close an account

What is Close a Checking/Savings/SB account

200

This is the correct path showing you the step by step process to open an account

What is Open A Deposit Account

300

Name one way to pay for a Rewards Savings account (USE SOLUTION CENTER!)

What is:

• Maintain a minimum daily balance of $500.00 or more in the account.
  OR
• Link the account to a Bank of America Interest Checking™ or Advantage account, which applies to the first four linked savings accounts.
  OR
• Enroll in the Preferred Rewards program and qualify for the Gold, Platinum or Platinum Honors Tier, which applies to the first four savings accounts.

400

What is the maximum age limit to place a student waiver on a checking or safebalance account?

What is 24

500

This type of path, generally showing a P: in front, demonstrates a step by step process in how to perform a task

What is Procedure

Online Banking

100

These are the two pieces of information a customer would need in order to log in to their online banking.

What is their User ID and Passcode?

200

This is the first step for most OLB maintenance requests.

What is a Self-Service Email?

300

What is the maximum monthly limit for Mobile check deposits for a non-Preferred Rewards client within 3 months of opening their account?

What is $2,500/monthly?

400

This is when funds are removed from an account due to a Billpay: Immediately, 3 business days after, or upon presentation of the check by the merchant.

What is Immediately?

500

This is the transfer limit for a retail client, per 24 hours, to an external account WITHOUT SafePass.

What is $1,000?

Authentication

100

This is generally the first (and most effective) step for authenticating a client when an email and/or cell phone number is on file.

What is a One Time Authorization Code?

200

This is the last authenticator to be used when no other authenticators are applicable/available.

What is Lexis Nexis Q&A?

300

This is the number of digits in a CVV code for a debit/credit card.

What is 3? (Exception?)

400

Does asking a client if they have their debit card and them answering "no" triggers a CVV code fail?

No. What would?

500

The customer needs to provide 2 of the following in order to pass the "Recent ACH Transaction" authenticator in Synergy.

What are date of transaction, transaction amount, and/or the name of the merchant?

Lending 101

100

Offers 0% APR on Balance Transfers for 15 billing cycles

What is the BankAmericard?

200

The maximum age of a vehicle to be eligible for a loan or refinance through BofA.

What is 10 years?

300

This is the maintenance process to convert a secured card to an unsecured card.

What is Manual Graduation?

400

The minimum credit card payment due.

What is $25 or 1% of the outstanding balance?

500

This is the minimum loan amount that BOA offers for a Home Equity Line of Credit.

What is $25,000?

Potent Potables

100

These are the two possible successful InstantID scores when opening a deposit account.

What is IID40 and IID50?

200

This credit card category number is where you will find the APR for Balance Transfers.

What is TBal 1?

300

A deal, periodically offered by the bank, that offers discounts at various retailers for using our Online Banking.

What are BankAmerideals?

400

A color that ends in urple.

What is light urple?

500

This is what the R represents in CPRS.

What is Ramification?