Food Safety
The name of our SureSight food safety program
EcoSure
Seasons we change our menu’s for our outlets
Fall/Winter & Spring/Summer
Number of credits a Room Attendant is required to clean per day.
16 credits
PCI Compliant Method of attaching a credit card to a reservation.
Sertifi
Required Notice for a Cake Order.
48 hour notice
The amount of time hands and exposed arms need to be scrubbed with hand soap to constitute a correct hand washing
10-15 seconds
Menu item that has great profit potential, but lacks popularity
Puzzle
Definition of HoStar
Restocking system that plays a big role in the success and the effectiveness of the hotels operation. Team is responsible for bringing all Room Attendant Electric Mobile carts & Supply carts down to a designated area and restocking them every night.
The average opt in % for Chat Your Service program.
95%
Types of Room Moves and what do they mean?
Live: When the guest is present
Dead: When the items are packed, however guest is not present
Conditions that provide favorable environment for bacteria to grow are easily remembered using the acronym “FAT TOM”. What does each letter stand for?
Food Acid Temperature Time Oxygen Moisture
(Selling Price - Variable Costs) divided by Selling Price
Contribution Margin
The Standard number of credits per Stayover Room and Checkout Room.
: Stayover Rooms:
Checkout Rooms:
Name (4) methods a guest can use to check-out.
In-person
Express Check Out Bin
Chat Your Service
Guest Room TV
Guest Room Phone
E-mail (Customer Service Inbox)
Names of Dining Reservation Platforms the hotel utilizes.
Resy
Zomato
OpenTable
The range of the Temperature Danger Zone
Between 41F and 135F
Three benefits for restaurants to conduct menu engineering
Increase revenue, improve profitability, guest satisfaction
Steps to the Sequence of Service process.
Spray Chemical
Make Beds
Clean bathroom
Coffee & Closet
Dust Room
Vacuum & Sticky Roll
Name all of the Late Check Out tiers with associated fees.
1pm $50
2pm $75
3pm half off nightly rate
4pm or late full night rate
Group Luggage Storage standard charge & requirement.
Standard charge is $75 per hour per bell person, 1 bell person per 100 departing guests, with a minimum of 4 hours