An owner wants to know why they haven't been paid, and you think they may not have added bank account details. Where would you be able to check this?
What is Booking Admin
100
A boat comes back heavily damaged and had to be salvaged. Who would this be escalated to?
Who is Patrick
100
A rental that goes for 4 hours
What is a half day rental
100
There is a limit to how far owners are permitted to trailer their vessel. Name that Distance
What is 250 miles
100
The security deposit is held in the event of...
What is the damage to property of dispute of costs
200
A Boat Owner has requested that you remove their boat from the site. Where would you go to edit this detail? (BONUS: describe the whole process)
What is Boat admin
200
An owner's boat comes back with a few minor scratches, and the damage appears to be less than $500. Who should this be escalated to?
Who is Tara
200
A service that provides on the water towing and support to all Boatbound Vessels. Name that service.
What is BoatUS
200
We have hull insurance and liability insurance. What are the dollar values of these policies?
What is 2 million in Hull and 1 million in 3rd party liability
200
An owner is concerned what happens if a boat is stolen and not recovered. The owner is still covered. Which event would we treat this as similar to?
What is Boat Damage
300
A renter has messaged support and wants to know why the can't message an owner. You see in admin that they are denied from renting. Where would you check to find out why?
What is User Notes
300
A fuel fee needs to be charged. Who do you send this to? (BONUS: what part of the process could you handle?)
Who is Tara
300
A booking that is cancelled by ADMIN with no penalty to the owner or renter. Name the reason.
What is a weather cancellation
300
How far can you navigate from the nearest shoreline? (hint: there are two limits depending on boat length)
What is 12 miles for baots <30ft.
What is 25 miles for boats > 30ft (sail and power. power with two engines)
300
An owner asks a renter to return the boat with the same amount of gas as they picked it up with. Name the fuel policy.
What is renter pays
400
You want to make sure that a boat has a COI. Where would you find that in admin?
What is boat admin
400
A situation where an underage renter can rent out a boat
What is none
400
When combined, the booking confirmation page and the check-in/out document, function as this...
What is the rental contract
400
Boatbound prohibits a variety of boats from being listing. Name two types/ conditions that deny listing eligibility
What is jetski
What is personal watercraft
What is Carbon fibre Hull
What is composite hull/ masted Boat
400
Documenting pre-existing damage and disucssing the condition of the vessel with the renter, is referred to as completing which proces?
What is Check-In/Out Procedure
500
A boat is over 50ft and is being booked for a bareboat rental. What would tell you that the boat is allowed by insurance to go out bareboat?
What is the COI
500
An owner gets a hold of your personal email. What method do you respond to the owner with
What is Zendesk
500
Boatbound has several service fees. Name 3.
What are: - Rental Service Fee (5%), Owner Service Fee (35%), Charter Service Fee (20%)
500
Water Skiing has a different coverage limit to our liability coverage. Describe that limit
What is 10,000 of bodily injruy and 10,000 of property damage. Maximum any one event.
500
A different renter captained the vessel during the rental period. Is the covered? (bonus points: describe why)
What is only if the renter is over 25 and has no criminal background. Should complete renter verification first.