BEDDING/POWERBASE
BobBoost
BWTP
Customer Experience guildelines
100

What Bedding2GO do we Have?

Charm, synergy

100

How many times does bobboost update a day?

3 Times

100

How many different banks do we use?

3

100

If you greet a return guest for an associate thats currently working, what has to get done?

Turn it over to that associate.

200

What are the 3 new pillows we have?

Essential, adjustable and cooling

200

What is reclaimed inventory block?

Inventory that has become available to schedule now.

200

Whats a 2for?

two pre quals for one up

200

When are you entitled to a split on goof and del on existing order?

When goof or delivery goes up.

300

What mattresses have copper infused?

Radiance, copper sport.


300

Where can you go to find a similar item that is instock?

Substitution list 

300

What are the terms and conditions of 30 month finance?

2500 minimum

9.99% interest 




400

What are all the different Adjustable bases we offer?

Essential, Elite, Ultra, Auburn

400

How to find available merchandise for customer in merch insight?

enter in customers zip and select what category. 

400

What are the benefits and terms of AFF?

Build credit, no interest if paid in 101 days, Customer receives furniture before pay, payments auto deducted

400

When a quote is converted, how do you ensure to get 100% commission? 

Quote converted in office or by manager

Quote converted online

quote converted over phone with office or manager

500

Whats the Queen Twilight & Ultra base w/ ultimate cooling bundle + delivery & taxes?

$3868.38

500

What does the battery signs mean on Bobboobs merchandise insight?

The confidence in stock levels in DC.

500

If a customer is receiving partial delivery, what are they getting charged for?

Delivered merch, full goof, delivery and taxes.

500

If you change the size on a bedroom set and use new package sku, what are you entitled to in a split?

Just the new bed that has different size. all other pieces are the same.