disappears when authentication is complete and you can continue on to service the client following LOB procedures
What is authentication window
100
monthly charge of $1.50
What is minimal interest charge
100
began in 1904 when Italian American Amadeo Giannini founded the "Bank of Italy" in San Francisco
What is Bank of America
100
It is _______ acceptable to cold transfer a client to the preferred rewards center
What is never
100
they hate orange flavored soda
Who is Jessie
200
step taken if the client hangs up when asked for additional information or suspicious caller
What is fraud alert
200
The calculation of 1% of balance+ Interest charges+ late fees
What is minimum payment
200
Provided finance to some of the large public works during the Great Depression of the 1930s such as the building of the Golden Gate Bridge and the Hoover Dam
What is Bank of America
200
clients can earn between ___% and ___% if they have a Preferred Rewards relationship with Bank of America
What is 25% and 75%
200
they hate chicken broth and chicken soup
Who is Jessie
300
client failed three authenticators and not able to visit financial center and not OLB user
What is reason to not use Risk Manager (Lexis Nexis)
300
Sending payment of $_____ by your upcoming due date of _____, the account will be paid off and no further finance charges will bill. A way to anticipate this in the future would be to call and speak to an associate who can calculate any remaining interest charges into a payoff quote for you.
What is how to avoid finance/interest charges
300
is a single desktop tool that combines multiple systems used by Deposit, Card and Small Business Contact Centers and helps to make interactions with clients more efficient
What is Synergy
300
Clients having a relationship with balances ranging from ____ to ____ for gold, ____ to ____ for platinum, and ____ to ____ for platinum honors
What is 20k- 49.9k gold, 50k-99.9k platinum, 100k + platinum honors
300
They hate all holidays except their Birthday and Memorial Day
Who is Carlos
400
One time passcode (OTP) should not be used before using
What is onetime authorization code
400
Average daily balance x number of days x daily periodic rate = Interest Charge
What is interest charges calculation
400
also known as Total System Services is a United States credit card processor, merchant acquirer and bank credit card issuer
What is TSYS
400
in order to maintain Preferred Rewards status or keep your existing tier benefits, client must maintain average combined balances for ____
What is 3 months
400
they used to be a bully in high school
Who is Jasmine
500
CDD, attributes that are required per Bank of America's policy
What is customer due diligence
500
RRFC
What is retail residual finance charge
500
procedure that outlines the steps for agents to submit a research request when a client indicates a payment has not posted to his or her credit card account or to submit a request to have a misapplied payment researched.
What is Payment Error Inquiry (PEI)
500
Provides employees with information and common questions related to the Preferred Rewards Program
What is Preferred Rewards Program job aid
500
they have celebrated their 15yr anniversary with Bank of America