Level 1
This one Pager helps associates get quick answers to top clients concerns.
Bofa rewards sound bites
OR
Bofa rewards FAQ job aid
True or False. Clients are being moved into their new tier on may 26. This may result in some clients being moved to the members tier on May 27.
False. Clients will not be subject to a tier change until after their anniversary review period which will begin in November 2026. Clients will have a grace period of 3 months then fall into appropriate tier.
DAILY DOUBLE Will my Bofa rewards benefits apply to business accounts?
No. Preferred Rewards for Business is a separate program focused on business banking relationships.
Which tiers will receive additional cash back deals?
Members, Preferred Plus , Preferred Honors & Premier
True or False. Early Up Tier applies to new dda clients only.
False. It applies to all clients joining Bofa rewards for the first time.
This tool will help uncover outside assets and position Bofa Rewards to clients..
Icoach!
BofA Rewards – Uncovering Outside Assets
12735
12734
BofA Rewards – Position BofA Rewards to Clients
12737
12736
Is joining the new BofA Rewards enough to qualify for the monthly maintenance fee waiver?
No.
Joining BofA Rewards qualifies the client for the Member tier; however, the Member tier does not waive the monthly maintenance fee.
To avoid the MMF, account owners must join BofA Rewards and qualify for the Preferred Plus, Preferred Honors or Premier tier or meet one of the Product specific qualifiers.
Where should a client call if they see a suspicious alert through Fraud and ID monitoring?
My Credit team at 833-745-2385
When does bofa rewards launch?
Soft launches - May 26
Live May 27
This number of existing DDA clients will now be able to access rewards.
30 Million
How will clients enroll into Bofa Rewards?
- contact centers Rewards Center at 888.888.RWDS (888.888.7937)
- mobile/online banking
- inside the financial center
- erica
Ebi Clients will be mapped into ___ tier.
Preferred Plus
LEADERS ONLY . This was a fun fact shared. Bofa Rewads will offer cash back on __ and __ at __ and ____. This is great for __
"fun fact about bofa rewards BofA Rewards, will offer cash back on movie tickets and concessions at AMC and Regal theaters!! Great for movie nights with friends , family and little ones"
True or False Bank of America employees will be subject to anniversary reviews
What are the Temporary Benefit Protections
Until the client’s next applicable anniversary date, current Preferred Rewards clients will:
What are the new balances for the new tiers?
True or false, Fraud and Id monitoring offers clients the ability to monitor their childs credit as well for a nominal fee.
False. Childs credit monitoring is offered at no additional charge.
If a client is a platinum honors today with an anniversary month in June , their extended card bonus will expire during this month
September 2027.
June 2027 anniversary + 3 months
True or False. Bofa Rewards is a credit card program that will allow clients to receive ( 10%-75) credit reward bonus.
False. BofA Rewards is not a credit card program (it is a bank program) and it is NOT mandatory to open/have a credit card to enroll and enjoy BofA Rewards benefits.
What would prevent me from receiving a subscription credit?
You won’t receive a credit if:
- You don’t pay for subscriptions using the debit card associated with your selected checking account
- You pay for qualifying subscriptions through third parties, like Venmo and PayPal, or bundles through your cable or internet provider — we look for transactions made directly to the merchant -
You close your selected checking account before we deposit the credit -
You opt out of the benefit before we deposit the credit
- You opt out of BofA Reward
What is the last day to enroll clients for Preferred Rewards?
TODAY. May 22nd
DAILY DOUBLES leaders ONLY. We will have a limited time display for Bofa rewards. What are the dates?
(June 1–July 10).
Which checking accounts are not included towards Bofa Reward tier mapping?
• Merrill Edge brokerage accounts
• Business checking accounts
• Custodial accounts
DAILY DOUBLE. IN ORDER TO USE SUBSCRIPTION CREDITS CLIENTS WILL NEED TO PAY WITH THIS FORM OF PAYMENT.
HOW MUCH ARE YOU ABLE TO GET IN SUBSCRIPTION CREDIT?
DEBIT CARD.
PREFERRED HONORS AND PREMIER TIERS CAN RECEIVE UP TO $8/ UP TO $15.
What is the difference between BofA Rewards lifestyle benefits and Premium Rewards Elite’s Lifestyle Statement Credit Benefit?
These are two separate benefits, but clients could be eligible for both.
• BofA Rewards lifestyle benefits provide high value premium offers, events and experiences exclusively curated for our highest BofA Rewards tier clients, including Preferred Honors and Premier. There are no payment requirements to take advantage of these curated offers.
• Premium Rewards Elite cardholders are eligible to receive $150 in statement credits each calendar year when they use their card to make qualifying rideshare, food delivery, video streaming service, and fitness transactions with select merchants.