Unit 1
What are the 4 functions of management
Leading/ Planning
Controlling/ Organizing
Someone that can communicate effectively and adapt to social situations has this type of intelligence
Interpersonal
Distress
What does UGR stand for
Unwritten Ground Rules
What does MBO stand for
Management by Objectives
These types of skills would be most important to a top line manager
Conceptual skills
What are the 5 stages of group development
Forming, Storming, Norming, Performing, Adjourning
The goal of this conflict management style is to try and end up with a "win, win" scenario
Collaborating
shared expectations, beliefs and obligations between an employer and their employee is called the
Psychological Contract
This approach to management is based around statistics and mathematical techniques
Quantitative Approach
What are the three parts of the triple bottom line
People, Planet, Profit
Based on true colours this personality centres around people and is social
Blue
deny personal responsibility for performance problems, but accept it for performance success is this type of perceptual distortion
Self-serving bias
Identifying alternative courses of action that can be followed if circumstances change is called what type of planning
Contingency
This method include feedback from managers, peers, subordinates and even customers
360 degree feedback
This person if the father of scientific management
Fredrick Taylor
Group Think
This theory is based of Maslow's Hierarchy of needs but simplified to three needs
Alderfer's ERG theory
This type of change strategy attempts to get all employees on board with the change through careful and deliberate evidence to support the change
Rational Persuasion
List 4 barriers to communication
Poor choice of channel
Poor written or oral communication
Non-verbal communication
Physical distractions
Status Effect
This started as a study in scientific management but ended up proving that group atmosphere and participation had a bigger impact
Hawthorn Studies
Name 3 of the 5 critical components of Emotional Intelligence
Self Awareness
Self Regulation
Self Motivation
Empathy
Social Skills
What are the guidelines for constructive feedback (there are 5)
Give it directly
Make it specific
Give when the receiver is ready to hear it
Make sure it is valid
Give in small doses
What are the 4 "hot stove" rules of discipline
Discipline immediately
Be consistent
Penalize actions not personality
Provide Rationale and forewarning
What are Porter's 5 forces
Competition
Potential of new entrants
Power of suppliers
Power of customers
Threat of substitutes