Unit 1
What are the 4 functions of management
Leading
Planning
Controlling
Organizing
What does MBTI stand for
Myers-Briggs Type Indicator
____ is the tendency for group members to put forth less effort when they are part of a group
Social Loafing
What does MBO stand for
Management by Objectives
According to colour theory these people are fun loving, humorous and learn by doing
Orange
What are the three parts of a mission statement
Customers
Products or Services
Philosophy
What are the 5 stages of group development
Forming
Storming
Norming
Performing
Adjourning
This conflict management style is low on cooperation and assertiveness with the goal to delay the conflict
Avoiding
What are the three main tools used to analyze a company or industry
SWOT
Porters 5 forces
PEST(LE)
This communication sin is based on someone that like to brag about who they know and what they know
Statue Seeker
What are the influences on the ethical behaviour of a manager
As a person
Organization
External Environment
According to Blake Mouton this type of leader has a high concern for people and a low concern for task
Country Club
What are the 2 factors according to Herzberg and give an example of each
Hygiene (pay, supervisor/co-workers, policies and rules)
Motivators (Achievement, recognition, personal growth)
In this type of structure people performing similar tasks are grouped together
Functional
A set of unwritten expectations concerning the relationship between the employer and employee is called
Psychological Contract
Total Quality Management is an approach that was developed in what country
Japan
This style of leadership is effective when a manager wants to employees to develop a high sense of personal growth or when quality is more important that speed
List 3 different Perception Distortions
Stereotypes Self Serving Bias
Halo Effect Attribution Error
Selective Perception Projection
What are the 4 "hot stove" rules of discpline
1. Discipline Immediately
2. Be Consistent
3. Penalize actions, not personality
4. Provide a rational and forewarning
This type of planning identifies alternate courses of action that can be followed if circumstances change
Contingency Planning
What are the steps when going through an ethical dilemma
1. What is the issue
2. Who are the stakeholders, how are they impacted
3. Consider your options and how they impact stakeholders
4. Determine the most ethical option
What are the 5 components of Emotional Intelligence
Self Awareness
Self Regulation
Self Motivation
Empathy
Social Skills
List 3 behavioral signs of stress
Smoking Alcohol use
Overeating Drug Abuse
Violence Accident Prone
4 advantages of outsourcing
1. Save money
2. Share risk
3. Accommodate Peak loads
4. Help develop internal staff
What are the 4 elements of observable corporate culture
Heroes
Stories
Rites and Rituals
Symbols