Levels of Management
Define upper management and provide an example.
Answers may vary; established organizational objectives, monitors external environment and trends, CEO, COO, VP of department.
What is one way a manager may justify unethical behaviour?
Answers may vary; "It isn't illegal", "It's in everyone's best interest", "No one will ever find out", etc.
What is the assumption of the classical approaches to management?
People are rational.
Ping pong tables in common areas
Observable
On the BCG matrix, stars have ___ market share and ___ market growth rate.
High, high.
Define functional manager.
Responsible for a single area of activity.
Define whistleblower.
Someone who exposes the misdeeds of others in an organization.
What is the assumption of the human resource approaches to management?
People are social and self-actualizing.
Organization's beliefs and values
Explain one strategy for a question mark product or service.
Growth or retrenchment.
Compare and contrast line managers and staff managers.
Line managers make a direct contribution to the company's output. Staff managers use technical expertise to advise and support line workers.
List three ethical dilemmas that may occur in the workplace.
Answers may vary; discrimination, sexual harassment, conflicts of interest, theft, environmental impact,...
Town hall meetings
Observable
Compare and contrast vision and mission statements.
Vision is an ideal and emotional statement and mission is the aim and purpose of the organization.
List Mintzberg's Managerial roles.
Interpersonal, informational and decisional.
What term applies to the belief that there are certain absolute truths that apply everywhere. "Don't do anything you wouldn't do at home."
Universalism
Compare and contrast theory X and theory Y.
Theory X holds a negative impression of the workers intentions, micromanages, coerces and punishes. Theory Y believes people are self-motivated and enjoy challenges.
How do core culture and observable culture relate to one another?
Core culture informs observable culture.
In the Porter's Five Forces model, HIGH forces make the industry conditions...
Unattractive
Provide an example of each of Katz's Essential Managerial Roles.
Answers may vary; should represent conceptual, human and technical skills.
Provide an example of all 4 types of CSR.
Answers may vary; should represent philanthropy, environmental, volunteering and ethical labour practices.
Explain Maslow's theory of human needs and how it relates to management.
Managers can motivate people by satisfying unmet needs.
How does corporate culture relate to strategy?
"Strategy lays out the rules of the game and culture fuels the spirit for how the game will be played"
Complete a SWOT analysis for McDonald's with at least one example of each component.
Answers may vary.