Mystery Shops
The three types of mystery shops in retail banking
What is: Checking & Savings, Credit Cards, Overdraft
This team won the Superbowl in February of 2025
What is: The Philadelphia Eagles.
The primary ID required when opening an account/onboarding for an OFAC Citizen when they are not US Permanent Residents
*BONUS*
The resource we can use to authenticate a Foreign ID
What is: Passport
*BONUS*
What is: The Foreign ID Guide
What is: go/translate or "Chase Translate"
The meaning of NSF
What is: Non Sufficient Funds
The three OD services
*BONUS*
The ways we can introduce OD to clients
What is: Standard OD, Overdraft Protection, Debit Card Coverage
*BONUS*
What is Share, Show, Point & The OD Video
The four schools that made the semifinals in College Football
What is: Ohio State, Texas, Notre Dame, Penn State
The names of the OFAC Countries
*BONUS*
The names of the regions of Ukraine
What is: Cuba, Syria, Iran, Regions of Ukraine, North Korea (Democratic People's Republic of Korea)
*BONUS*
What is: Crimea, Donetsk and Luhansk
The location on where to get and print PFTD sheets
What is: Performance > BM BMC > Coach & Support > PFTD Reference Guide
What is: go/acronyms
What you cover during share, show, point with Overdraft
What is:
- What it is.
- What is pays.
- What it costs.
- When a fee won't be charged.
The first two teams who played college football
What is: Rutgers University and Princeton University
The meaning of the word, "OFAC"
What is: Office of Foreign Assets Control
The resource used to verify foreign currency
What is: The Foreign Currency Look-Up
What is: Associate Banker - Market Expansion
These types of OD services need customer enrollment
What is: Overdraft Protection & Debit Card Coverage
The names of the teams in the North AFC and NFC Conference.
What is:
AFC: Pittsburg, Baltimore, Cincinnati, Cleveland
NFC: Greenbay, Detroit, Chicago, Minnesota
The most recent change for OFAC *CUBAN* Citizens
What is: Secondary ID required for Credit Card Applications, Address Verification for Address Changes.
The resource (and how to get there) for phone scripts
What is: The RMC tool > Engage Clients > Reasons to Call > Appropriate Category
*Second Way is through the lead on Client Central
The meaning of ECOA
What is: Equal Credit Opportunity Act
The name of the specific type of documents you HAND to the customer
What is: Consumer Deposit Rate Sheet & Banking Services & Fees
The lowest drafted Quarterback to win a Superbowl
*BONUS*
What team did this QB get drafted by?
What is: Brad Johnson
*BONUS*
What is: Minnesota Vikings
The dropdown option we select when buying Foreign Currency (Cuban Pesos) from clients since TE does not provide us the option to select such currency.
What is: We do not accept Cuban Dollars. In fact, we do not accept any type of foreign currency from OFAC countries.
The location on where we can find the difference between Interest Rates and Annual Percentage Yields of CD's
What is: Consumer Deposit Rate Sheer found in Solutions Explorer or on Branch Content Manager
The meaning of the USA Patriot Act:
What is: Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism