Show:
CAHPS
Patient Experience Surveys
HCAHPS Incentives
Value Based Purchasing
Healthsource PX
100
The acronym used for "Consumer Assessment of Healthcare Providers and Systems".
What is "CAHPS"
100
The new vendor we use to distribute the CAHPS patient experience surveys.
What is Press Ganey
100
The percentage weight of the HCAHPS goal listed in our Success Factors.
What is What is 10%
100
True or False: "The Hospital Inpatient Value-Based Purchasing Program adjusts Medicare’s payments to reward hospitals based on the quality of care that they provide to patients." - CMS
What is True
100
The number of domains the Outpatient Test & Treatment Patient Satisfaction survey has.
What is 5
200
ED-CAHPS stands for this.
What is "Emergency Department Consumer Assessment of Healthcare Providers and Systems"
200
The methods of which a patient could receive a patient experience survey from Press Ganey.
What are mailed and emailed
200
The Bon Secours Hampton Roads local system goal for HCAHPS -gives us a "meets expectations" rating of 3 on our annual performance review.
What is 74%
200
These are currently the 5 Value Based Purchasing measures.
What are: 1) Patient Experience/HCAHPS 2) Safety 3) Core Measures 4) Efficiency/MSBP 5) Outcomes
200
The 5 domains on the outpatient test and treatment patient satisfaction survey.
What are: 1) Registration 2) Facility 3) Your Test or Treatment 4) Personal Issues 5) Overall Assessment
300
CG-CAHPS stands for this.
What is "Clinical Group Assessment of Healthcare Providers and Systems"
300
Bon Secours emergency department patients could potentially receive this patient experience survey (acronym answer acceptable).
What is ED-CAHPS (Emergency Department Consumer Assessment of Healthcare Providers and Systems)
300
True or False: meeting the Bon Secours Hampton Roads local system goal for HACAHPS of 74% also impacts our annual bonus/incentive pay out?
What is True
300
The patient experience measure within the Value Based Purchasing model is weighted at this percentage.
What is 25%
300
The Healthsource patient experience Success Factor measure.
What is "Likelihood of your recommending our facility to others"
400
HCAHPS stands for this.
What is "Hospital Consumer Assessment of Healthcare Providers and Systems"
400
Bon Secours Medical Group patients could potentially receive this patient experience survey (acronym answer acceptable).
What is CG-CAHPS (Clinical Group/Clinicians and Groups Consumer Assessment of Healthcare Providers and Systems)
400
The local system goal for HCAHPS is 74% of surveyed patients who rate the hospital a 9 or a 10 on this question.
What is "What number would you use to rate this hospital during your stay”?"
400
A general term used for discussing major health policy creation or changes.
What is Health Care Reform
400
The Healthsource Success Factor target goal for "Likelihood of your recommending our facility to others" - gives us a "meets expectations" rating of 3 on our annual performance review.
What is 80%
500
The three different types of Consumer Assessment of Healthcare Providers and Systems patient experience surveys (listed in any order, acronym answer acceptable).
What are: 1) HCAHPS 2) ED-CAHPS 3) CG-CAHPS
500
Bon Secours inpatients at an acute care facility (SMH/SFMC/RCH/MRMC) could potentially receive this patient experience survey (acronym answer acceptable).
What is HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
500
The total Patient Experience Success Factor goal weight.
What is 20%
500
Outcomes=Income: The two ways our Value Based Purchasing reimbursement is determined.
What are: 1) Improvement 2) Acheivement
500
The 5 questions from the priority index list that impact the patient's "Likelihood to recommend" the most.
What are: 1) Ease of the registration process 2) Comfort of the waiting area 3) Staff's Concern for your questions and worries 4) Response to concerns/complaints made during your visit 5) How well staff worked together to provide care