Leadership
Patient Experience
Quality
MyVoice Surveys
Our Team
100
"Veteran" Director of Operations in the Pierce region whose ❤ was in Cardiology before joining us.
Who is "Andy Fraker"?
100
A in AIDET
What is acknowledge? Give an example
AIDET: Acknowledge, Introduce, Duration, Explanation, Thanks
100
FMG Total Weighted Quality Performance Goal for FY25
What is "95%"?
100
Tool used to solicit employee feedback and suggestions
What is the "MyVoice Survey"?
100
Per diem provider Holly Hitchcock
Who is the after hours provider hired to support in baskets for providers on extended leave?
200
One of Modern Healthcare's 100 Most Influential People in Healthcare and the CEO of Virginia Mason Franciscan Health
Who is "Ketul Patel"?
200
E in HELLO
What is eye contact? Give an example
HELLO - Humankindness, Eye Contact, Listen, Learn, Offer information
200
Elizabeth Dahle, RN
Who is our assigned RN Educator for our Ambulatory Quality Metric goals?
200
The FY25 organizational focus from the MyVoice survey
What is to "Build Trust and Clarity"?
200
Newest back office clinical support assigned to Dr. Vaziri's practice?
Who is Kalani Hundhausen?
300
Son plays football for Boise State, he practices Family Medicine at UP clinic and is the Senior Medical Director, Primary Care - Pierce County Region
Who is "Dr. Paul Schmidt"?
300
R in HEART
What is respond? Give an example
HEART = Hear, Empathize, Apologize, Respond, Thank
300
New Metric added to the FY25 Ambulatory Quality scorecard
What is depression screening?
300
"No criteria met" (none)- due to the amazing communication, collaboration and involvement of our teams.
What are the areas of concern identified for the Bonney Lake primary team from most recent MyVoice survey?
300
Weightlifting, longboarding, finance & stocks, PC & Tabletop games.
What are the personal interests of the new internist joining our team on XXXX 2024, Dr. Naval Walia?
400
Has held the Lombardi trophy and worn a Super Bowl Ring, hasn't played foot ball but is a fan and is the Vice President Ambulatory Operations
Who is "Sara Hebel"?
400
Benefits/Expectations of HIH
What are improved teamwork, improved patient experiences, increased employee engagement, and increased understanding and prioritization for our patients?
400
Most recent Ambulatory Quality Campaign that ran from 8/19/24 to 9/21/24.
What is Diabetes Management?
400
Career development, Safety & Work/Life Balance
What are the 3 areas of focus for Bonney Lake primary care action plan from FY25 MyVoice survey results?
400
Crystal, Ronda, Sara Miller, Dr. Garner, Dr. Sandall & Betsy
Who are the employees still here that opened the building on 06/03/2013?
500
One of the first patients identified in the infamous "Jack in the Box ecoli outbreak" at the age of 12 which lead into a career in healthcare, is currently the Ambulatory Associate Chief Medical Officer, Primary Care & Urgent Care
Who is "Dr. Nick Jansson"?
500
Welcoming Environment
Setting Expectations
Teamwork
What are the 3 areas of transformational change we are focusing on to boost patient well being from our Hospitality in Healthcare initiative?
500
Bonney Lake Heart Throb participation on September 28th, 2024
What is the AMA Heart & Stroke Walk?
500
The person I report treats me with respect - score 4.76!
What is the highest ranking question for Bonney Lake primary care MyVoice survey results?
500
Bonney Lake primary care employee with the longest career in our organization?
Who is Anna Worden? Start date of 01/26/2004!