Random 1
Describe each scenario of the REASONS a non critical should be filled.
First Aide, suicidal ideation, injury of self or property, bruising, seizure activty
How often does a customer participate in MEPD and for how long?
1 hour once a month.
Name all core values:
Respect
Choice
Teamwork
Education
What is the proper error policy?
One line through information of error, date of the correction, and your full signature. NO SCRIBBLING OUT INFORMATION EVER and NO WHITE OUT EVER!
What's Des Moines County's region name?
Great River Region
What do all 5 colors on the MAR mean?
yellow = AM
Green = Noon
Orange = Evening
Blue = PM
Black = PRN
What are the three things you need to include in your CV documentation when you transport a customer?
1. Mileage
2. Locations with reasoning
3. Transportation support
Definition: The intentional act of misrepresenting information to obtain payments or services from the Medicaid Program.
Examples: Billing for services that you did not provide (Billing on a customer when you were not present)
Double billing (Billing for different services at the same time / overlapping times)
How many hours is a non critical due and criticals?
72 hours and 24 hours
Who do you call when you have questions about medications or if a client is not feeling well?
OHH and then SC
Which funding tier requires 9-12 hours of billable time a day?
UD
How many hours of continued education do we need each year?
12
Name the 7 different programs Optimae offers:
Community, Adult Sites, Youth Sites, RBSCL, IRSH, RCF, Supportive Employment.
Which of the following is NOT a critical:
A. Cops talking to a customer
B. Case manager arriving to site
C. DHS arriving to site
D. Fire department arriving to site for a drill.
B. and D.
Define the following pay codes:
HOL PRM
HOL TKN
PTO
OTH
Which of them do we not use?
Holiday premium
Holiday Taken
Paid Time Off
Other
We never use OTHER only HR uses this code!!
What is the definition of supportive employment? MEPD
When the customer works at the office for 1+ hours weekly with a supportive employment staff.
When did Optimae become the official new name?
2009
What was Optimae's in Story County original name?
Story County Community Life Program
True or False: You do not clock out on a customer if a case manager has a meeting with them in their home or office.
False.
Define the following billing codes...
Billable
Non-Billable
Billable: working with the client during the scheduled shift which matches CV notes
Non-Billable: anytime you are in a meeting or training where clients are not involved. Or completing CV notes after you scheduled shift.
What is the protocol for when someone is asleep during a billable shift?
They are asked to leave, and they will receive a write up.
What are the 7 Optimae appointed holidays?
Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas day, Floating Holiday of your choice.
What is the definition of a CST and how often do they need to be completed?
CST: Customer specific training. Completed annually, initially (before you work with a new customer), and any significant change that occurs (Med changes, hospitalizations, diagnosis change, etc.)
What is the definition of HIPPA?
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 establishes federal standards protecting sensitive health information from disclosure without patient's consent.
What is the definition of an ROI? When do you need an ROI?
Release of Information signed by the customer. We need this to talk to any providers or natural supports about a customer's personal information.