Random 1
Respect
Education
Choice
Teamwork
How often does a staff member need to clean the bathroom at a site house during the shift?
Every hour - 1 time per shift
Who are the founders of Optimae?
John Kuster & Harvey Hensley
What is the definition of an ROI? When do you need an ROI?
Release of Information signed by the customer. We need this to talk to any providers or natural supports about a customer's personal information.
What do all 5 colors on the MAR mean?
yellow = AM
Green = Noon
Orange = Evening
Blue = PM
Black = PRN
What are the three things you need to include in your CV documentation when you transport a customer?
1. Mileage
2. Full Location address with reasoning and times
3. Transportation support
Explain the definition of Medicaid fraud and give 2 examples.
Definition: The intentional act of misrepresenting information to obtain payments or services from the Medicaid Program.
Examples: Billing for services that you did not provide (Billing on a customer when you were not present)
Double billing (Billing for different services at the same time / overlapping times)
How many hours is a non-critical due and criticals?
72 hours and 24 hours
What will you mark if you at in Kelly's office working on notes in ADP? B-Billable or NB- Non-billable?
NB- nonbillable, you are not working in a site home with a customer.
How many hours of continued education do we need each year?
12
Name the 7 different programs Optimae offers:
Community, Adult Sites, Youth Sites, RBSCL, IRSH, RCF, Supportive Employment.
Which of the following is NOT a critical:
A. Cops talking to a customer
B. Case manager arriving to site
C. DHS arriving to site
D. Fire department arriving to site
B. and D.
ONLY IF THEY TALK TO THE CUSTOMER IT IS A CRITICAL.
What is the definition of supportive employment or MEPD?
When the customer works at the office for 1+ hours weekly with a supportive employment staff.
When did Optimae start?
1987
What was Optimae's original name?
ResCare
True or False: You do not clock out on a customer if a case manager has a meeting with them in their home or office.
False.
Who do you call when a client falls down and needs first aide but not urgent medical attention?
OHH on call and then SC on Call
What are the 7 Optimae appointed holidays?
Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas day, Floating Holiday of your choice.
What is the definition of a CST and how often do they need to be completed?
CST; Customer specific training. Completed annually, initially (before you work with a new customer), and any significant change that occurs (Med changes, hospitalizations, diagnosis change, etc.)
What is the definition of HIPPA?
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 establishes federal standards protecting sensitive health information from disclosure without patient's consent.