Connect
Why is it important to use a client’s name?
Makes them feel special/important
Listen to your client and maintain _______.
Eye Contact
Ask client how __________ is throughout the service.
pressure
Who should a client contact to report experiencing mild redness and irritation after a facial?
service provider/esthetician
The Connect service essential involves establishing rapport and building ________.
rapport
During consultation explain the cost of service, time frames, future treatments and _________.
Home Care
Creating an environment that stimulates the ________.
5 senses
“Ms. Jones, my schedule is getting full. I would like to make sure you see the results you want. Would next Thursday after 1 p.m. work for your microdermabrasion treatment?” This statement is an example of a ___________.
prebook
Which of the following words describes how clients should see your routine each time they visit?
Consistent
How often should a skin analysis be performed?
EVERY Service
A key point to keep in mind when working with a client with a disability or health challenge is ___________.
book additional time
“Is there anything that could have made your experience better?” is an example of a question you might ask a client on a follow-up call to determine ________.
satisfaction
When introducing yourself to a client, use poised, calm movements to project confidence and ________.
Competence
Which of the following strategies is a part of the Consult service essential?
Obtaining Consent/Consent Form
Customizing a facial or body service, then performing the protocol, is a Create service essential known as ______.
Treat
Newsletters, birthday cards and thank-you cards are examples of _________.
follow up
Try to greet a client within the first ________.
10 seconds
What is a reason for collecting the client’s skin history/skin care products as part of a client intake form?
Retail/Home-Care Recommendations
Remember that you are limited by the client’s _______.
desires/wants/concerns
Reactions that may happen during or after a treatment are known as ________.
contra-actions